Data Analyst - EY Global Delivery Services

Job description

Position Summary and Primary Objective: Define and oversees engagement transitions plan and processes and establishes governance; manages complex issues; coordinates with other internal and client teams; assign resources, manages training and handover to BAU service delivery; provides client training; point of contact for escalations, incidents and blocks; manages engagement resources

Essential Functions of the Job:

Transition assistance manager will perform the below functions:


Delivery –

  • Understand the functioning of the engagement tools and client ERP systems involved in global service delivery
  • Work with the EY tax teams and understand their current data requirements and fulfill their data needs
  • Work on documenting the current process from the EY tax teams with process maps with details at Level 5
  • Design thinking to develop standard processes and work with the business to implement the new processes
  • Good communication skills to conduct trainings and process demos
  • Good understanding of the latest technologies like Alteryx, Boardwalk, Robotics (Blue Prism, Automation Anywhere, UI Path)
  • Ability to break tax rules and analysis into business rules
  • Publishing weekly reports to the leadership displaying the progress of the project
  • Working knowledge on reviewing TB , preparing fixed asset registers and posting entries into accounting systems

Quality –

  • Responsible for quality of service
  • Ensure the standard operating procedure is followed
  • Flag the risks appropriately at right time

Learning & Development –

  • Responsible for implementing innovative ideas
  • Responsible for development of re-usable assets

People Management –

  • Experience in handling a team of 2-3 people
  • Scale-up the team with required skills
  • Manage the KPIs for team

Knowledge and Skills Requirements:

Abilities -

  • Ability to define business processes to understand how the technology needs to be integrated and enabled
  • Ability to convert business challenges into requirements for solutions that are scalable and can be integrated with the existing technology assets
  • Experience coordinating project activities and work well with different teams on the business and the technology side, including resources in other locations across multiple teams within EY and on client side
  • Be flexible and willing to adjust responsibilities to align with developing business needs
  • Transition process from client to EY

Technology Skills –

  • Advanced MS Excel skills and Excel VBA (coding, debugging)
  • Familiar with common ERP systems like SAP, Oracle and tax reporting engines
  • Knowledge of data visualization tools and packages such as Power BI or similar
  • Experience and understanding of EY technology deployment approach (e.g. technology implementation phases, gather requirements, design, tech set up, tech test, etc.)
  • Awareness of broader EY technology landscape (e.g. OGM Workflow, ServiceNow, EYInteract, etc.)

Tax Technical Skills –

  • Experience on reviewing TB, preparing fixed asset registers and posting entries into accounting systems

Knowledge –

  • End to end delivery management in a services environment.
  • Maintains interpersonal skills to engage with peers and other seniors of the firm, in matrixed, geographically dispersed organization and to build a solid network for collaboration and knowledge sharing
  • Establish the processes, propose credible options


  • Bachelors or master’s degree, preferably Commerce or Business Management
  • 4-7 years’ experience of working in a multi-cultural and team environment

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