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Associate Player Support Data Analyst
  • Excel
El Segundo, CA
134 days ago

As a Associate Player Support Data Analyst you will will play a key and active role on a high caliber player support organization. You will support the team’s effort in analyzing data and reporting to derive insights and recommendations. In this role, you will be working with and presenting to a wide range of stakeholders, including senior leadership.

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:

Business Insights & Forecasting

  • Analyze and understand contact volume behaviors and key metrics
  • Create and manage short term, seasonal and long-term volume forecast for multiple player support channels
  • Interpret unexpected events and adjusting forecast as needed
  • Support strategic initiatives, deriving key strategic recommendations built on forecast analysis

Project & Stakeholder Management

  • Partner with cross functional stakeholders on projects, providing analytical support and insights to better inform decision making
  • Prepare presentations and reporting to provide analyses and recommendations to stakeholders in an impactful and insightful way
  • Develop a deep understanding of how player support operates, it’s strategic priorities and potential opportunities

Player Profile

Minimum Requirements:

  • Bachelor’s Degree or relevant work experience
  • Minimum of 3 years of forecasting multiple contact channels
  • Intermediate proficiency in Excel is required
  • Must possess strong analytical skills with the ability to problem solve
  • Expert in being able to derive the narrative from the data and communicate convincing stories, driving positive change for our players
  • Must be highly organized and able to deal with a high volume of data
  • Ability to work proactively and independently as well as with a team in a fast-paced, high growth environment

Our World

Activision Blizzard, Inc. (NASDAQ: ATVI), is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

Activision is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

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