Job description

Your Role

Are you an advocate of a disruptive world where information technology is everywhere? Do you enjoy data analysis, to work with predictive models and to be aware of the “big picture” of the business world? Join us and share your knowledge, while becoming a member of a young and multicultural team that is focused on continuous improvement.

Responsibility

  • Use predictive modelling to increase and optimize customer experience, revenue generation, and other business outcomes;
  • Interaction with other departments in order to improve and or maximize the projects results;
  • Report discoveries and advances to non-technical stakeholders;
  • Develop business understanding and vision;
  • Follow industry trends to identify future needs/developments.

Your Profile

  • Higher Education Degree (Engineering, Mathematics or Computer Sciences – preferential);
  • Fluency in English (mandatory);
  • Experience in Data Science and respective concepts (academic/professional), as for example and without exclusion of others: EDA, clustering, decision tree learning, artificial neural networks, etc;
  • Highly skilled in Python and knowledge in SQL or similar;
  • Knowledge/Experience in Natural Language Processing applications (preferred)
  • Knowledge of ML techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks;
  • Knowledge on a vast set of tools / software / programming languages for consultation and data science, as for example and without exclusion of others: Sklearn, Pandas, NumPy, SciPy, Keras, Tensorflow, Dash, PowerBI, etc.
  • Persuasive, resilient and problem solver;
  • Communication and interpersonal skills.

Our Offer

  • Excellent work opportunity in a dynamic leading multinational company;
  • Challenging projects to work on;
  • Possibility of cooperation with leaders in various industries;
  • Investment in training and personal development;
  • Work in an unparalleled team environment;
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
  • Health Insurance;
  • Free language courses, sport activities and organized events.

Teleperformance Portugal

With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. We put the human touch in everything we do , be it customer care, technical support, customer acquisition, digital solutions, analytics, back office, or other specialized services.

With a team of more than 12,000 employees from 97 nationalities, Teleperformance Portugal provides services in 37 languages for some of the most prestigious international brands. Teleperformance Portugal is one of the 25 best companies to work for in Europe in 2021 and has also been considered 11 times as the best company to work for in Portugal by the Great Place to Work Institute. In addition, we have been distinguished five times by Exame magazine as one of the best companies to work for in Portugal and the best company in our sector. Teleperformance was also considered the fastest growing company in Portugal in the last three years by Expresso, Informa D&B and Deloitte

Our team is multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. We are trusted with billions of unique interactions worldwide and we want you to be part of it.

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