Sr Data Analyst - Workforce Planning & Analytics (...

Job description

Employer Industry: Nonprofit Organization

Why Consider This Job Opportunity

  • Opportunity to make a difference in the lives of children with cancer
  • Chance to work for one of the world's most iconic and respected nonprofits
  • Development and celebration of employees
  • Competitive benefits and perks including core medical coverage, 401K retirement plan with 7% employer contribution, exceptional paid time off, and more
  • Commitment to health and safety, including adherence to vaccination requirements

What To Expect (Job Responsibilities)

  • Forecast, plan, schedule, and report agent resources and customer interactions
  • Leverage cross-divisional relationships and coordinate with various teams
  • Develop call volume and workload forecasts for contact centers
  • Extract, manipulate, and format data to build reports
  • Analyze business results and provide insights
  • Track operational, financial, and functional metrics
  • Support the development of analysis and reporting systems

What Is Required (Qualifications)

  • Bachelor's degree in a related field
  • 3-5 years of relevant experience (Master's preferred)
  • Proficiency in SQL and financial modeling
  • Advanced Excel skills
  • Experience with workforce management software

How To Stand Out (Preferred Qualifications)

  • None mentioned in the job description

#Nonprofit #DataAnalysis #WorkforceManagement #FinancialModeling #EmployeeBenefits

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