Principal Data Analyst -Customer Engagement

We're looking for a Principal Data Analyst -Customer Engagement This role is Remote

We are seeking a highly motivated and data-driven Principal Data Analyst to join our team. The right candidate will be excited by the opportunity to help a world-class SAAS organization continue to scale by playing a crucial role in driving business growth and customer satisfaction by extracting valuable insights from customer data and translating them into actionable recommendations. Your expertise in data analysis, customer behavior, and market trends will guide strategic decisions, optimize customer experiences, and contribute to the overall success of the organization.

If challenges excite you, if a fast moving, rapidly evolving company, and market motivates you, then this is a role you can’t let pass you by. Come make an impact, institute change and have a great time working with smart, cool, dependable, and visionary people!

In this role you will…

Data Analysis And Interpretation

• Lead the analysis of complex customer datasets to identify patterns, trends, and correlations that inform business strategies
• Develop advanced analytical models and techniques to predict customer behavior, preferences, and potential opportunities
• Collaborate with cross-functional teams to ensure data accuracy, consistency, and integrity

Customer Insights Generation

• Transform raw data into meaningful insights that provide a deep understanding of customer segments, needs, and pain points
• Develop comprehensive customer profiles, personas, and journey maps to guide personalized marketing, sales, and product development efforts.

Strategic Recommendations

• Translate data-driven insights into strategic recommendations for improving customer engagement, retention, and loyalty
• Collaborate with stakeholders to develop innovative strategies that enhance customer experiences across various touchpoints

Performance Tracking And Reporting

• Define key performance indicators (KPI’s) related to customer behavior and satisfaction.
• Create regular reports and dashboards that highlight performance against KPI’s and offer insights for improvement.

Cross Functional Collaboration

• Work closely with marketing, sales, product development, and finance teams to align strategies and ensure consistent messaging.
• Act as a subject matter expert and provide guidance on customer-centric initiatives and projects.

Data-driven Decision Support

• Provide support to executive leadership by presenting insights and recommendations in a clear and compelling manner.
• Participate in strategic discussions and help shape long-term busines objectives based on data driven insights.

You’ve Got What It Takes If You Have…

• Bachelor's degree in Business Analytics, Data Science, Marketing, Statistics, Economics, or a related field, or equivalent work experience.
• Minimum of 7+ years’ experience in customer analytics, data analysis, and market research.
• Prior experience supporting teams located regionally and/or globally, highly desirable.
• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion
• Attention to detail and ability to swiftly assimilate and understand new information
• Ability to creatively solve problems in a fast-paced, rapidly changing, ambiguous environment
• Strong written and verbal communication skills, including ability to convey quantitative insights to non-quantitative audiences
• Proficiency in data manipulation, analysis, and visualization tools such as Excel, SQL, Python, R, or similar.
• Proficiency in data analysis tools such as SQL, Python, R, and data visualization tools such as Power BI and Tableau (preferred).
• Familiarity with CRM systems and data management platforms.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication skills to present complex findings in a clear and concise manner to non-technical stakeholders.
• Detail-oriented with the ability to manage multiple projects and prioritize tasks effectively.
• Collaborative team player with a passion for solving problems and driving business
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment
• Consideration for privacy and security obligations

You will have an extra dose of awesome if you have…

• Master’s degree
• Experience within a 500MM-1B revenue organization
• Analytical and detail orientated with a drive for results.
• Open and collaborative, works as a team with professionalism.
• Disciplined – able to prioritize and work with rigor to high standards; able to follow process and produce quality deliverables.
• Mastery of organizational and project management techniques.
• Ability to work independently with a high degree of accountability.
• Exceptional communication capabilities, written and oral.
• Proven ability to work in a fluid environment.
• Unquestionable ethics, integrity, and business judgment

Total Rewards

At Cornerstone, our transparent total rewards program is based on three core tenets: equitable pay, market dynamic research, and skill-based appraisal.

The base salary range for this position is: $93800 - $150100 USD

In addition to competitive base pay, the compensation package for this role may include other incentives like bonus or commission, along with a generous benefits package. Additional base pay may be available if you reside in a high-cost metro area (New York City or San Francisco Bay Area).

This range reflects the minimum and maximum salary for this position. Where an individual’s pay falls within the range is determined by factors including, but not limited to, job-related skills, experience, and relevant education or training.

Our Culture

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!

What We Do

Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com .