LAUNCH Operations Data Engineer

Location: Milpitas, CA 95035

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Company Description

Western Digital Technologies, Inc.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: • Query data from multiple data sources from our CRM (Oracle and Salesforce) and other business applications.• Create and maintain various datasets and build automated dashboards using Tableau. • Analyze and interpret results using various statistical techniques• Provide daily, weekly, monthly, and quarterly reports based on the various business requirements across Warranty and Service Operations• Identify and interpret patterns and trends using statistical analysis and share the outcome with the management team along with recommendations on next steps• Define business requirements, data reporting needs, and new process improvement opportunities• Build data pipelines using data engineering principles and automate the data workflows• Develop machine learning models to analyze operations data to predict behavior and build dashboards• Understanding of latest robotic process automation technologies and operations process and data automation using RPA tools• Work with cross functional teams to understand their needs of reporting Qualifications: REQUIRED: • Minimum 3+ years of experience as a business data analyst• BS or BA in Engineering, Computer Science, Business or relevant industry experience is required• Advanced skills in Excel and PowerPoint is a MUST• Interest in HDD, flash, semiconductor, components memory industry• Experience in reporting automation using Excel, Python and/or R programming languages• Experience in building visualizations or dashboards using Spotfire or Tableau PREFERRED: • Experience with at least one major CRM is required, preferably Oracle • Understanding of reporting data warehouses, data integration and SQL programming is a plus• Strong skills in Python programming for machine learning models developments and statistical analysis • Experience in working with services operations or customer support operations data analysis SKILLS: • Proven analytical skills and technical expertise with data models and data mining• Must be data-driven analytical thinker, and able to look at data sets from various points of view• Must be a quick learner who’s able to adapt to changes in priorities• Must have advanced excel skills• High attention to details

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