Data Analyst / Decision Scientist, Trust (Communit...

Job description

Vinted is Europe’s biggest pre-loved fashion marketplace, with 75+ million registered members in 18 countries. We want to make second-hand the first choice worldwide.

A team of 1,200+ people from Vinted’s offices in Vilnius, Berlin, Prague, and Amsterdam develop and support our platform. We share a unique work culture that’s based on aiming high, taking ownership, co-creating, caring, and growth.

Vinted is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from all suitably qualified persons regardless of their race, colour, national origin, citizenship, sex, gender identity, sexual orientation, religion/beliefs, disability or age. We truly believe when we can be fully ourselves, we work better.

You’ll become part of a cross-functional team in the Trust domain. Your team’s focus will be on supporting our Community Support function and enabling quality and efficiency improvements through automation, ticket deflection, and operational excellence.

You will report to the manager of data science & analytics in Trust and work closely with other leaders in the domain, particularly in the data science & analytics and product functions.

In this position, you’ll:
  • Collaborate with your team and direct stakeholders to identify strategic opportunities and answer key business questions
  • Ensure these questions are answered in an optimal fashion (e.g. in the form of an ad hoc deep-dive, experiment, dashboard, or automatically recurring analysis)
  • Analyze identified opportunities to understand their scope and impact (i.e. size opportunities)
  • Own the key performance indicators for a team, including selection, tracking, forecasting, and proactively flagging issues
  • Enable your team and direct stakeholders to independently leverage data for business insights via self-serving and dashboarding tools (Looker)
  • Define the requirements for (A/B) testing and analyze the results of (A/B) tests
  • Help to create a backlog with prioritized hypotheses and analyses

About you:
  • BSc or MSc and at least 2 years of industry experience
  • Highly business-oriented and comfortable with iterative processes
  • A good communicator who can present complex topics clearly and persuasively to different audiences
  • Excellent written and spoken English
  • Are able to balance between analyses depth (time needed) and business impact
  • Statistical proficiency (e.g. A/B testing, regression analysis) beneficial
  • Advanced knowledge of at least one statistical programming language (Python, R, etc.)
  • Fluency with SQL and experience with dashboarding tools (e.g. Looker, Tableau, etc.)

Work perks:
  • Opportunity to join our share options programme
  • Learning budget (10% from net yearly salary)
  • 25 working days of holiday
  • Mental and emotional health support from Mindletic
  • Frequent team-building events
  • A personal budget for shopping on Vinted
  • An office in the centre of Amsterdam
  • NS Mobility Card
  • ClassPass (Gym Membership subsidy)
  • Free daily lunch at the office, or reimbursement when working from home
  • Work anywhere in the EU for 90 days out of the year
  • Home office support (IT workstation equipment provided and a personal budget for home workplace furniture)

We want people to work from where they’re most comfortable, which is why we’re using a hybrid workplace model at Vinted for the foreseeable future.

The salary range for this position is 55,000 – 70,000 (gross) per year.

If this sounds interesting – you may well be just who we need!

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