Job description

We have an exciting opportunity for an Experienced Data Analyst to join our clients growing team

**This is a Work from Home role , however you MUST be able to commute to the office if needed in Basildon , Essex **

You will be responsible for the creation and amendment of performance reporting for senior management and clients , utilising data to highlight trends and opportunities whilst maintaining and improving current dashboard performance .

Main Duties and Responsibilities

  • Creating and amending performance reporting for operations teams and clients
  • Utilise data to highlight trends and opportunities for continuous improvement plans .
  • Develop and maintain ETL data extraction packages focused on flexible reporting for BI solution .
  • Develop new data sources to enrich existing customer interaction insight to support customer centric processes.
  • Maintain control framework around report / dashboard design and delivery
  • Develop dashboards and reporting suite to analyse and inform business decisions.

Experience, skills and knowledge required for the role
  • Ability to deliver multiple high priority projects simultaneously.
  • The ability to analyse , model and interpret data.
  • Highly experienced in using BI tools such as Power BI and Tableau .
  • Significant experience and knowledge of SQL, SSIS , SSRS and ETL packages .
  • Experience/Knowledge of html, json, .net, JavaScript, Azure, Visual Basic, Data cubes, preferred, not essential.
  • Excellent problem-solving skills - be a logical thinker and have an analytical mind.
  • Experience working with employee-based performance data, including standard deviation and other assessment methods.
  • Progressive management information, data engineer and data insight experience preferably in a contact centre environment.

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