Data Analyst-Customer Experience

Role/Job Title: Data Analyst

Function/Department: Data & Analytics

Job Purpose

The Data Analyst role is to Identify business needs , builds analytical tools , develop test strategies, supports Senior Analysts & Lead Analyst in delivering business outcome.

Roles & Responsibilities

• Identify and scope business requirements and priorities through rigorous information gathering and analysis as well as clarification of the solutions, initiatives and programmes to enable effective delivery.
• Design analytics techniques to meet current and future business needs.
• Robust understanding of data and fields required or analysis.
• Understanding of analytical framework and map it with data available.
• Develop a test strategy and systematic test procedures to verify and ensure that solution meets its design specifications.
• Develop, select and apply algorithms and advanced computational methods to enable systems to learn, improve, adapt and produce desired outcomes or tasks.
• Displays the ability to approach existing situations and problems in a new manner and creates innovative solutions.
• Challenges the status quo to bring about continuous improvement in performance, drives changes that would have a positive impact on the organization.
• Works to achieve goals and objectives and shows a strong drive to follow through and complete what was started.
• Recognizes the complex interrelationships among business activities and understands the big picture of how decisions impact the overall business, outcomes and processes.
• Has an innate orientation to be aware of how one contributes to the larger vision of the Bank.
  
  
  

Key Success Metrics

• Analytical tools
• Business cases and data analysed
  
  
  

Education Qualification

Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)

Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)

Experience Range: 5 to 10 years