Deliver on our Premiers priority for digital transformation and be part of a high-profile digital program
Ongoing/permanent full time role - Clerk Grade 7/8
Salary package up to $119,558
Sydney – CBD location
The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.
DCS has proudly introduced many innovations in service delivery and is continuing to adopt contemporary tools, techniques and systems to improve customer outcomes and operational efficiency.
DCS is currently undertaking an ambitious digital transformation of government services, underpinned by the Digital Government Strategy.
We support flexible working practices with staff working remotely during this time.
About the Project
The Licensing Program is key to DCS’ vision to be the world’s most customer centric government. It is our aim to engage through delivering smarter, user orientated digital solutions, reducing red tape, enhancing business productivity and protecting NSW communities.
The Licensing Program’s goal is to create end to end digital vocational licences from application and processing through to a digital licence on a customer’s phone. Replacing manual processes and products will increase the productivity of customers and agencies, contributing significant economic benefits to NSW.
About the Role
The Program is seeking ongoing technical resources to change the way licensing services are delivered to the citizens of NSW.
We are looking for a Data Analyst to support the data migration design / implementation for Licence.NSW with a key focus on analysing and supporting data migration from the legacy platform(s) to the new Licence.NSW regulator platform.
Analyse data from multiple sources to identify revenue, process and business improvement opportunities; providing new information and insights to the business to inform planning, continuous improvement and performance.
Key accountabilities include:
Working at Department of Customer Service
DCS is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
Salary Grade 7/8, with the base salary for this role starting at $97,443 base plus superannuation
Closing Date: Wednesday 31st March 2021 [09:59am]
The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.
If you do require an adjustment during the recruitment process, please notify us on your application form.