Data Analyst

Location: Sydney NSW

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Deliver on our Premiers priority for digital transformation and be part of a high-profile digital program

Ongoing/permanent full time role - Clerk Grade 7/8
Salary package up to $119,558
Sydney – CBD location

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

DCS has proudly introduced many innovations in service delivery and is continuing to adopt contemporary tools, techniques and systems to improve customer outcomes and operational efficiency.

DCS is currently undertaking an ambitious digital transformation of government services, underpinned by the Digital Government Strategy.

We support flexible working practices with staff working remotely during this time.

About the Project

The Licensing Program is key to DCS’ vision to be the world’s most customer centric government. It is our aim to engage through delivering smarter, user orientated digital solutions, reducing red tape, enhancing business productivity and protecting NSW communities.

The Licensing Program’s goal is to create end to end digital vocational licences from application and processing through to a digital licence on a customer’s phone. Replacing manual processes and products will increase the productivity of customers and agencies, contributing significant economic benefits to NSW.

About the Role

The Program is seeking ongoing technical resources to change the way licensing services are delivered to the citizens of NSW.

We are looking for a Data Analyst to support the data migration design / implementation for Licence.NSW with a key focus on analysing and supporting data migration from the legacy platform(s) to the new Licence.NSW regulator platform.

Analyse data from multiple sources to identify revenue, process and business improvement opportunities; providing new information and insights to the business to inform planning, continuous improvement and performance.

Key accountabilities include:

  • Identify, interpret and analyse data using linking and statistical techniques to answer business problems including the identification of trends and/or patterns in complex data sets, and to create inference or insight
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimise statistical efficiency and quality using best practice methodologies and industry recognised standards and processes
  • Acquire data from primary or secondary data sources and maintain databases/data systems to expected standards
    Filter and “clean” data to locate correct data subsets to ensure the quality and accuracy of source data
  • Produce reports, visualisations and recommendations to answer business problems that are presented in the most appropriate format to ensure clarity for target audience
  • Analyse and define new process improvement opportunities to support continuous improvement and business outcomes
    Develop and maintain customer and stakeholder relationships through effective communication, negotiation and issues management to ensure deliverables are met
  • Provide advice to stakeholders, recommending and implementing ways to improve the efficiency and reliability of data products and services

Key challenges

  • Applying quality assurance, validation and data linkage in the context of business need whilst identifying and embedding relevant and potentially new sources of data
  • Respond to requests for information and advice while balancing competing demands to ensure objectives are achieved
  • Providing, concise advice and determinations in a dynamic and complex working environment where users may not understand the context, assumptions and caveats associated with the data analysis products developed

Working at Department of Customer Service

DCS is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.

Salary Grade 7/8, with the base salary for this role starting at $97,443 base plus superannuation

Closing Date: Wednesday 31st March 2021 [09:59am]

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

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