Job description

Affirma, five years in a row Best Companies to Work For and Fastest Growing Companies in Washington is seeking a detailed, customer focused Data Analyst to join our growing support team in Dublin. In this position you will work with global teams so communication and organizational skills are a must. In addition, you will be delivering white glove customers to executive level stakeholdersthe ideal person will be confident in holding meetings, working independently, and delivering status updates.This is an excellent opportunity to gain corporate experience in a fun, collaborative, and growing environment!
High-level duties:

  • Drive down the backlog of support escalations from Partners, through data insights and reporting
  • Assess new deals for automatic, manual, or hybrid implementation
  • Read agreements and create plans for operationalization
  • Determine root cause of each partner inquiry/disputes
  • Work with Tier 1 suppliers on how to respond back to the partners
  • Work with the internal technical teams to reprocess the data as needed to address the partner's disputes
  • Coach the Tier 1 teams on how to resolve certain types of tickets to prevent them from being escalated in the future
  • Update status reporting on the existing backlog
  • Act as a liaison with data engineering team to improve reporting and data quality control systems

Required Skill Set:

  • Very organized - ability to manage and track multiple requests
  • Problem solver - ability to reduce complex interactions to root cause
  • Tenacious and a self-starter
  • Resiliency and flexibility to work in a fast-paced environment
  • Intermediate to advanced Outlook, Excel
  • Experience with Power BI
  • Strong communication skills and attention to detail
  • BS Degree or experience within a related field
  • Must be able to work in an office environment 5 days per week

Why Affirma?

  • One of Washington's Fastest Growing Private Companies & Top 100 Best Companies to Work For (According to Seattle Business Magazine and Puget Sound Business Journal)
  • One of Irelands Top 12 Tech Companies to Watch (According to The Irish Times)
  • Casual environment, surrounded by incredibly intelligent and motivated co-workers, and a performance-driven culture
  • Flexible Schedule
  • Opportunity for growth
  • Great location, great people, exciting projects, and tons of fun

Affirma is an award-winning consultancy specializing in Mobile, Cloud, Business Intelligence, SharePoint, Technology Infrastructure, Custom Development, Visual Design, and Staffing Services. We focus on delivering true, measurable business value to our clients. We have top industry customer satisfaction and are dedicated to delivering dependable and reliable solutions that exceed client expectations. Affirma's motto is quality solutions on budget, on time, every time.

Job Type: Full-time

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