Course Hero

Senior Data Analyst

Job description

Course Hero is scaling! Help us build a world where every student graduates, confident and prepared, through innovative applications of Analytics and Data Science.

Are you our dynamic Senior Data Analyst? You will build statistical models, drive actionable insights, and tackle high-impact business problems. You will tell the story behind your insights – painting a picture to our cross-functional partners, explaining what the numbers are telling us, and recommending new and enhanced product features and A/B tests for implementation.

The Senior Data Analyst on Doc Optimization team will manage multiple experiments and help the Product Managers understand the usage of our product in order to optimize the user experience on the Course Hero website. The goal of the team is to optimize students' experience utilizing the information on documents and easily get unstuck by finding useful material or getting their questions answered by tutors. The ideal candidate has a deep understanding of AB tests. You will need to help the PMs to establish hypotheses, choose the unit of randomization, define success metrics, and provide detailed test design all the way to evaluate and explain why certain metrics are up or down. Most importantly, you will be able to see beyond the data and translate data findings into business insights.

  • Responsibilities:

    • Create the ideal experiment design that can answer questions both on user level as well as on doc level by Identifying the right unit of randomization
    • Uncover truth, identify patterns and trends on user product engagement and conversions on documents
    • Create reports and dashboard and deliver actionable data insights that identify student pain points in order to increase user engagement
    • Be a key cross-functional contributor across Product, Ops, Engineering, TechOps, and Marketing
    • Define and regularly monitor KPIs, success metrics, and highlight insights to optimize our user experience across all platforms
    • Lead the analytics roadmap for one of our core business units
    • Set up and evaluate A/B tests results and push forward next steps at a rigorous pace
    • Deliver reports and strategic insights through analysis and manual data extractions from various ad platforms, data tools, and internal tracking to drive OKRs
    • Size the value of different product strategies and initiatives
    • Effectively communicate findings to internal and external team members
    • Manage research, development, and delivery of analytical models to be used for strategizing and testing new product enhancements and features

    Requirements:

    • BS/BA degree in Statistics, Business, Economics, Mathematics, Operations Research or related quantitative field
    • 5+ years of experience conducting quantitative product/business analysis
    • Highly proficient with SQL and visualization tools (e.g. Tableau) and at least one scripting/statistical language (R, Python preferred)
    • Create analytical frameworks to measure team success: partner with cross-functional teams to define success metrics, create approaches to track the data and troubleshoot errors, quantify and evaluate the data, then develop a common language for all colleagues to understand these KPIs
    • Excellent communication skills, both written and oral. You are able to establish causal relationships and meaningful insights using statistical methodologies and data
    • Hands-on experience with experimentation, including design, implementation, and methodologies (e.g. hypothesis testing and regression analysis) for analyzing and interpreting results to stakeholders
    • Experience with statistical modeling using R (tidyverse, ggplot2,dplyr etc.) or Python with packages such as pandas, statsmodels, and scikit-learn
    • Experience in querying and manipulating raw datasets for analysis
    • Comfortable functioning in spaces with high ambiguity and adapt easily to changing environments

Bonus Points:

  • You have past experience on fraud analytics, or trust and safety analytics
  • Advanced degree in Statistics, Information System & Management, Economics, Mathematics, Operations Research or related quantitative field
  • You understand end-to-end user journeys for web platforms and the challenges of managing user funnels that have multiple attribution touchpoints

Benefits & Perks!

  • Competitive salary and stock options
  • Full medical coverage (medical, dental, vision)
  • 401(k) program with match
  • Education Reimbursement
  • 10K Local move benefit to move within 10 miles of our office!
  • 8 hours per quarter paid time for volunteering for a cause of your choice
  • Front row seat to Master Educator lectures – check out videos on our LinkedIn Career Page


Equal Employment Opportunity Statement (EEO)

We are an equal opportunity employer and value diversity and inclusion within our company. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.


About Us:

Course Hero is on a mission to help students graduate confident and prepared. The online learning platform offers over 60 million course-specific study resources created by and for students and educators, as well as 24/7 tutor help. More than 65,000 verified college educators use Course Hero to collaborate with other faculty and share resources to hone new strategies for instruction. Everyday, students, educators and tutors help more than 20 million students make every study hour count.

We have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!


We are not the only ones that think we're onto something big. Course Hero has been recognized as one of the 2021 Top 100 Best Places to Work in the Bay Area, Top 50 Best Paying Companies in the Bay Area, Top 100 Most Transparent Companies, and in the Top 50 Most Transformational Companies in Education Technology. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team.


Join us on our mission!

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