As a Customer Data Analyst, you work for the Consumer Reporting & Insights team in Zalando's Markets organization, which enables data driven business strategies for 20+ countries. Through our customer analytics & big data skills we put our customers at the center of every marketing and retail decision. You will be the closest link to our customer: You will build a deep understanding of our customer's characteristics by analyzing different aspects of their behavior such as purchasing patterns, sales drivers and customer value. You will transform data into actionable insights and recommendations that drive strategic decisions.
WHERE YOUR EXPERTISE IS NEEDED
Acquire data-driven customer expert knowledge via developing ad hoc analysis & statistical models on customer data to support driving e.g. customer value and customer retention. Share results & visualizations in automated reports.
Identify customer profiles and segmentations enabling Zalando teams to grow and deepen our customer relationships.
Deliver and present actionable customer insights. Identify new strategic opportunities and recommend actions supporting the customer strategy. Become a trusted advisor to your stakeholders and our senior managemen t .
Drive data mindset in the team and guide in terms of methodology & technology. Collaborate with other analysts, data scientists, engineers and commercial colleagues to untap new sources of data and know-how.
WHAT WE'RE LOOKING FOR
You are experienced in using data in smart and creative ways to answer business questions incl. model driven statistical analysis. Very good quantitative degree, e.g. in Economics, Social Science, Statistics, Mathematics, Computer Science or related fields.
Advanced Skills in data methodologies and technologies (SQL + R and/or Python).
Profound experience in BI Tools such as MicroStrategy or Tableau. Curious about learning new technologies.
Strong communicator to challenge the status quo, tell data stories, maximize decision impact of your results and liaison with commercial and tech people alike.
Proactive, fast learner, problem solver, comfortable working in English in a fast paced international work environment.
PERKS AT WORK
A workplace run on trust, empowerment and feedback; positive, inspiring working atmosphere
Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings
Mentoring and personal development opportunities and an international team of experts
Relocation assistance for internationals, PME family service and parent & child rooms
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Zalando is Europe's leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 34 million active customers through diverse skill-sets, interests and languages our teams choose to use.
Please note that all applications must be completed using the online form - we do not accept applications via email.