Data Analyst

Location: Greendale, WI 53129

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The Data Analyst is responsible for serving as end to end administrator and resource for case management software (CMS). This role is also responsible for the configuration, data and workflow quality, and user training delivery.


Serves as end to end administrator and resource for case management software (CMS) and processes for our Missions Programs. Responsible for the configuration, data and workflow quality, and user training delivery for case management software. Implements organization’s goals, may provide input into strategic goals for Mission outcomes reporting, program compliance and audits. Has familiarity with the Mission programs budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months – 2 years.


1. Leading and Developing Talent: May partner with coworkers to advance their development. Provides training on CMS system, case management business processes, and compliance requirements.

2. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

3. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.

4. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.

5. Community Engagement: Champions Goodwill’s community engagement initiatives. Aware of Goodwill’s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.


6. Provides input into and executes configuration and user training, and ensures data and workflow quality of CMS and associated processes.

a. Configuration includes user and administrative roles and security, core data structures, core configurations, workflow at the time of implementation and ongoing.

b. Designs and deploys user training at time of implementation, and ongoing training for new employees and upgrades or workflow changes.

c. Ensures data and workflow quality and integrity through process, governance, training, and audits. Working with functional teams, recommend standard data definitions and ensure standards are utilized in all processes and reporting.

7. Performs quality assurance testing of software.

8. Develops custom queries, reports, and dashboards as guided by supervisor.

9. Document operational data models, process flows and standard operating procedures for CMS configuration and workflows.

10. Works as liaison between IT, Finance, and Mission for CMS technology in identifying and assessing business process, data, and software improvement opportunities. Gathers and writes business requirements and supports development of technical requirements. Maintains ongoing communication channels to these various areas.

11. Provide centralized administration of software release or upgrade coordination in collaboration with IT.

12. Responsible for the collection, management, delivery, and reporting of outstanding functional issues and enhancements. Work with Mission leaders, IT, Finance, and vendors on solutions and timeframes.

13. Develops appropriate relationships with the software vendors in support of issue management, enhancements or upgrades. Escalates issues appropriately to supervisor.

14. Understand, follow, and enforce the system/security controls required to ensure privacy and compliance standards and to meet regulatory and client requirements.

15. Administers and manages user licenses and permissions.

16. Performs software upgrades outside of normally scheduled hours as needed.

17. Supports Mission outcome reporting and program compliance audit activities as directed by supervisor.

18. Provides back up support to Program Information Manager and Mission Support functions.

19. Responsible for completing other duties/responsibilities as assigned.


1. Two years of college education or experience equivalency, and a minimum of 5 years’ experience.

2. Proficiency and experience with Microsoft Office programs and case management systems.

3. Experience with case management preferred.

4. Experience with software configuration and implementation preferred.

5. Experience with technical writing including procedures, workflow and training documents preferred.


1. Strong customer service orientation and follow-through.

2. Communicates effectively with people across functional and technical levels.

3. Effectively works on cross-functional teams.

4. Ability to apply critical thinking skills to data and reporting design.


1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.

2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.

3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.

4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.

5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.

6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Goodwill Industries of Southeastern Wisconsin, Inc.
is the largest of more than 158 Goodwill organizations in the world and has been providing services since 1919. Nearly 5,700 Goodwill employees work in over 90 locations throughout our 23-county territory in southeastern Wisconsin and metropolitan Chicago. Our service territory consists of thirteen full or partial counties in southeastern Wisconsin, and ten full or partial counties in northeastern Illinois. Goodwill’s territory covers more than 12,000 square miles of land area, ranging from Green Lake, Fond du Lac, and Sheboygan counties on the north, to Danville, Illinois, on the south, and west to Janesville, Wisconsin. This territory encompasses some of the most populated areas of both states, including Cook, Du Page, Will and Lake counties in Illinois, and Milwaukee County in Wisconsin.

Our mission is to provide training, employment and supportive services for people with disabilities or disadvantages who seek greater independence. Employment and training are Goodwill’s primary focus, assisting men and women to develop their job skills and secure work opportunities that fulfill their personal and professional goals. Last year, Goodwill provided services to nearly 49,000 men and women with disabilities and disadvantages.

Goodwill carries out its mission by providing the following services:

  • A variety of training programs and employment services for people with disabilities or disadvantages.
  • Support and resources for the chronically unemployed, dislocated workers and other job seekers.
  • A resource for the community members to donate their clothing and household items, and purchase quality, value-priced items at our Goodwill Store & Donation Centers.
  • Electronics recycling and refurbishment operation that addresses the growing issue of electronic waste.
  • Laundry and linen services for area hospitals and the hospitality industry.
  • Staffing, contract to hire, direct placement and recruiting services for area employers.
  • Document destruction services for area companies.
  • Food, logistic, and laundry services for the federal government.
  • Services for seniors including day programs, case management and home-delivered meals.
  • The Goodwill Cares provides assistance with clothing, furniture and other household items for those in need in partnership with local nonprofit agencies.


Remain stationary for extended periods of time, repetitive use of hands, vision required for work with written and electronic documents, travel to various worksites.


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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