Onboarding Data Analyst/Senior Analyst

Company:
Location: Phoenix, AZ

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Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.

The GCS US Onboarding and Technology Solutions (USOTS) organization is responsible end-to-end project management and customer success throughout the customer Onboarding Journey. The incumbent in this role will be a trusted advisor to business stakeholders by collecting and analyzing key onboarding performance data to highlight useful trends and insights intended to improve the customer onboarding experience.

The successful individual should be extremely passionate about driving data driven decisions in a customer centric environment. The incumbent should be Interested in operations, and excited by opportunities to drive process improvements

Job Responsibilities:

  • Utilize data visualization programs to build periodic reporting/dashboards to monitor customer success/onboarding metrics and KPI’s
  • Take ownership of Salesforce (SFDC) administrator role to manage the distribution of customer accounts to appropriate market implementation managers
  • Support growth plan by creating models to assess capacity and resource needs
  • Forecast team staffing needs based on historical contact data and key milestones
  • Address ad hoc reporting requests from senior leadership
  • Work with product and account development partners to evolve data and insights

Minimum Qualifications

  • 1-3+ years of experience in an analytical role (sales operations, quantitative analyst, strategy, etc.)
  • Experience with Python/R or another scripting language a plus
  • Advanced analytical skills with an expertise in Excel & Powerpoint.
  • Strong familiarity with Microsoft Office products (specifically advanced ability in Excel)
  • Self-starter who thrives in a fast-paced environment
  • Excellent teamwork and written/verbal communication skills
  • Experience with Business Intelligence Tools like Tableau
  • Experience working with Salesforce or an equivalent CRM

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.


ReqID: 21006501
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 25, 2021, 10:55:37 AMAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

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