Job description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
  • Create and develop metrics in an objective and sustainable manner to identify performance trends and issues in a succinct and visual manner
  • Deliver high quality and accurate results in a timely manner
  • Prioritize day-to-day tasks and monthly/quarterly/annual deliverables with ad-hoc requests without impacting quality or timeliness
  • As a subject matter expert, the candidate will act in a lead role with cross-functional teams to understand metrics and reporting needs
  • The candidate will be involved in metrics needs assessments, along with the planning, collection, analysis, interpretation, and reporting of both quality and productivity metrics
  • Prepares and delivers reports, recommendations or alternatives that address existing and potential trouble areas in procurement operations
  • Managing quality metrics & assist in standardization / continuous improvement and reengineering initiatives
  • Ensure high degree of team cohesiveness & engagement
  • Ensure compliance to standard American reporting techniques
  • Predictive Analysis and visualizations for senior leadership MIS
  • Data mining using state-of-the-art methods
  • Deliver high quality and accurate results in a timely manner
  • Enhancing data collection procedures to include information that is relevant for building analytic systems
  • Processing, cleansing, and verifying the integrity of data used for analysis
  • Doing ad-hoc analysis and presenting results in a clear manner
  • Creating automated anomaly detection systems and constant tracking of its performance

Qualifications:
  • 4-6+ years of experience in Analytics.
  • Bachelor’s or Master’s degree relevant to the industry (other credentials will be a plus)
  • Requires proven success and experience in MIS and related functions
  • Strong analytical bend and experience on analytics tools like OBIEE, Tableau, SQL, Alteryx
  • Excellent Visual Design skills with sensitivity to user-system interaction – experience in developing reporting solutions towards complex multi-paneled, interactive dashboards
  • Source to Pay Procurement knowledge would be preferred
  • Knowledge of operational metrics, dashboard reporting, driving SLA driven deadlines and operations is a pre-requisite
  • Customer management/ customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements
  • Independent and self-motivated, capable of executing under uncertainty with multiple priorities, in a fast-paced environment
  • Strong strategic thinking skills, with the ability to identify and assess key drivers of success, implications of alternatives and recommendations for execution
  • Strong communication and relationship building skills
  • Proven strong performance behavior in previous role

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

The health and safety of our colleagues is our priority. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) to work in or visit any of our offices. This requirement is subject to legally required accommodations.

On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. We are collecting this information for the health and safety of our workplace. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection or other laws.

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