Spring Health

Sr Data Scientist - Product Analytics

Job description

Our mission: eliminate every barrier to behavioral health.

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.

Today, Spring Health serves more than 200 companies, from start-ups to multinational Fortune 500 corporations, and is a preferred mental health provider to companies like General Mills, Guardian, Bain, and Instacart. We have raised over $300 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor, Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

We are looking for a Senior Data Scientist to drive analytics efforts targeted at enhancing end user experience within Spring Health’s software applications. You will be embedded in a product development team focusing on end user (Spring Health members’ or caregivers’) experiences and cover the entire feature launch cycle - from uncovering experience improvement opportunities to synthesizing actionable learnings and possible next steps post-launch. This role is highly collaborative: you will work closely with your product management, design, engineering, and user research counterparts and help the team connect the dots between product initiatives and business outcomes.

What you’ll be doing

    • You will collaborate with product development leads on defining key indicators of the quality of our member and caregiver experience and uncovering opportunities to improve these metrics
    • You will ideate and design A/B tests to evaluate new product features
    • You will define product telemetry that enables seamless reporting and analysis
    • You will build necessary data models and insightful, automated dashboards necessary to track key product metrics
    • You will actively participate in prioritization and roadmapping discussions
    • You will lean into appropriate advanced methods, from advanced experimentation techniques to causal inference and statistical modeling, for deep-dive analyses around user interaction patterns
    • You will participate in the development of data-centric product features

What we expect from you

    • Passion for changing the face of mental health care and excitement about Spring Health’s mission to remove all barriers to mental health
    • 5 years of professional experience in a data role (data analyst, product analyst, data scientist, or similar), and at least 2 years of experience working with and defining product or growth metrics
    • Previous exposure to experimentation or hypothesis testing
    • Previous exposure to product development/design or a strong desire to learn all about it
    • Proficiency with SQL and a statistical analysis language (R/Python)
    • Experience working with BI tools (e.g. Looker, Tableau, Metabase) and product analytics SaaS tools (e.g. Mixpanel, Amplitude, Heap, etc.)
    • Excellent verbal and written communication skills to guide and make recommendations to technical and non-technical business users
    • Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
    • Passion for successfully navigating ambiguous problem areas and learning new approaches
    • Proximity to NYC or willingness to travel once a quarter to NYC

    • What we'd love to see (Bonus):
    • Experience in defining product logging/telemetry and collaborating with engineering team on refining requirements and QA
    • Experience with data modeling for reporting and analysis using tools such as dbt or similar
    • Experience collaborating with user research teams
    • Previous experience working in a fast-paced environment

Benefits of working at Spring Health:
Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave
$500 per year Wellness Reimbursement
Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days
Donation matching to support your favorite causes
Employee resource groups
Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match
In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First: We are genuine member advocates.
Move Fast to Change Lives: We build with urgency and intention.
Take Ownership: We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives: We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win: We will achieve impact by innovation and evidence based frameworks.
Candor with Care: We are open, honest and empathetic.
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

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