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Quality Assurance Data Analyst
  • Data Analysis
  • Database
El Paso County
Colorado Springs, CO
151 days ago
Essential Job Functions

Develops and administers a comprehensive data collection and analysis strategy to evaluate the quality of performance and cost effectiveness of services in all economic assistance programs offered by the department; coordinates efforts with managers and directors for the purpose of the department's monthly indicators and program evaluations. Utilizes appropriate tools to implement data collection, performs data extraction and presents data. Develops, maintains, and disseminates data and reports in a systematic fashion to meet departmental data needs; provides recommendations to program teams.

  • Provides reports and data analysis related to quality assurance and timeliness to division leadership. Makes recommendations to Leadership Team regarding processes to support Division, County and State standards.
  • Recommends, designs, validates and assesses methods of data collection and analysis. Collects, organizes and analyzes data; presents information in order to draw reasonable conclusions consistent with findings.
  • Monitors and reports division performance related to outcome measures, as well as the performance of individual organizational units.
  • Oversees training and development of staff on the use of data collection systems to include Colorado Benefits Management System (CBMS), Program and Eligibility Application Kit (PEAK), Child Care Assistance Tracking System (CHATS) and Colorado Adult Protection System (CAPS).
  • Participates in State/County CBMS database work groups, collaborates with State and County employees to improve the efficiency of CBMS and provides programming recommendations.
  • Develops, recommends and/or provides training on the use of data collection systems and quality assurance that aligns with program policies/procedures.
  • Utilizes program knowledge to provide guidance to division leadership, staff and external sources regarding department data, policy/procedure and CBMS.
  • Presents data at leadership meetings, conferences or other forums as needed.
  • Performs other duties as required.


  • High school diploma or equivalent education required.
  • Minimum three (3) years experience determining eligibility for public financial assistance required.
  • Minimum two (2) years experience with CBMS required.
  • Working knowledge of program rules, regulations and procedures.
  • Demonstrated strong analytic and critical thinking skills.
  • Ability to maintain a high level of proficiency related to research and analysis of a variety of benefit systems used by El Paso County and the corresponding program policies.
  • Ability to write clearly and concisely and maintain accurate records/reports to meet management objectives.
  • Ability to train and objectively review the performance of others.
  • Must possess exceptional interpersonal communication skills. Ability to communicate and work effectively with co-workers, clients, other agencies and the public required.
  • Ability to efficiently plan, schedule and organize.
  • Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem solving skills.
  • Ability to effectively utilize computer programs that are relevant to the Department's work. Must be receptive to adoption and application of new and innovative technologies and technological platforms.
  • Ability to use standard office equipment to include computer, fax machine, copier and telephone.
  • Maintain regular and punctual attendance.
  • Must pass conditional post offer background investigation, drug screen and motor vehicle record check.


  • Must possess and maintain a valid Colorado Driver's License.

Work Conditions

Work is typically performed in an office environment; travel to meetings and other DHS facilities may be required. May be required to work evening and weekend hours.

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.

APPLICATIONS MUST BE FILED ONLINE AT: For inquiries please call: 719-520-7401.

Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603).


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