Arkose Labs

Data Analyst - 4 Day Weekend Shift

Job description

About Arkose Labs

Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud. The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to progressively diminish the profitability of attacks while adapting to evolving attack patterns. Arkose Labs offers the only fraud solution with a 100% SLA guarantee. The world's largest brands trust Arkose Labs to protect their customer journey while delivering an unrivaled customer experience.

Learn more about Arkose Labs from our innovation sandbox presentation at RSA:

Position Summary

Your primary focus for this position is to analyse the web traffic coming through our customer's endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Technical Account Managers, Solutions Engineers, Data Scientists, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention. This position will work Friday, Saturday, Sunday, and Monday, so it will be a 4 day work week.

Primary Responsibilities

  • Analyse web traffic patterns on critical endpoints (login, account creation, etc..)
  • Collect and interpret data to differentiate legitimate vs. suspicious traffic
  • Identify attack signature with high accuracy, apply the most effective challenge strategy and anticipate the attacker's next move
  • Define new data collection and analysis processes to more efficiently detect attack patterns
  • Report results back to the relevant members of the business (technical account managers, other Arkose staff or client staff)
  • Develop and deliver customer-facing reports
  • Work alongside teams within the business or the management team to establish business needs
  • Collaborate with internal organisations on projects and initiatives
  • Identify and document process improvements
  • Take part in the on call rotation to support off hours escalation

Required Skills:

Must Haves

  • Experience as Data or Support Analyst, preferably in a SaaS company
  • Customer support and escalation experience
  • Ability to quickly learn and support new technologies
  • Self-motivated with demonstrated problem-solving skills
  • Strong attention to detail
  • Team player, willing to learn, research and teach others
  • Excellent written and verbal communication skills

Nice to Haves

  • Previous experience supporting web security product to protect against bots, fraud or abuse
  • Understand of information security
  • Working knowledge of HTML, JavaScript, XML
  • Experience with Python scripting

Why Arkose Labs?

The unique opportunity to join an early stage, high growth startup with pioneering technology built by an ambitious team who are passionate about their product and love coming to work every day.

The chance to work with some of the biggest names in the market such as Microsoft, Paypal, EA, Github, Twitch, Roblox, Twilio and Minecraft.

You will be a part of a diverse and high performing environment that values and recognizes your contributions and unique perspectives and experience: we value what you bring to the culture.

We hire the best and value integrity, excellence, respect, inclusion, and collaboration.

We value:

  • People: first and foremost they are our most valuable resource. Our people are independent thinkers who make data driven decisions and take ownership and accountability in all the things they do.
  • Team Work. We demonstrate respect, trust, integrity, and communicate openly with a positive can do attitude and constructively challenge one another
  • Customer Focus. We empathize with our customers and obsess about solving their problems
  • Execution with precision, professionalism and urgency
  • Security. It's the lens through which we implement our processes, procedures, and programs

We focus on professional growth and development and offer continuing education.

We offer a stipend for our employees to set up a home office.

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, colour, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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