Cathay Pacific

Associate/ Data Scientist

Job description

  • DGT - Digital
  • Hong Kong Special Administrative Region of China
  • Cathay Pacific
  • Application Deadline
    09 May 2022

Role Introduction

Reports to:
Customer and Retail Analytics Manager

This position is responsible for

  • Generate actionable analytics and insights and extend it as an integral component of major business change and investment programmes, especially focused to Customer life cycle management, campaign optimization and personalization, and other CRM related activities
  • Collaborate with stakeholders to deliver data science solutions to facilitate business transformation.
  • Taking the lead in individual use cases to ensure business needs are met and value delivered.
  • Bring a combination of mathematical rigor and innovative algorithm design to extract relevant insights from data

Key Responsibilities

  • Provide advanced analytics support primarily for customer life cycle management, campaign optimization and personalization, and other CRM related activities
  • Translate unstructured business questions into quantitative problems
  • Advise on appropriate analytical models based on available data, technology and platform
  • Prototyping advance analytics and machine learning solutions and optimise iteratively for business partners
  • Work with key stakeholders and partners to implement solution
  • Make intelligent approximations to the model if required to make it scalable and operatable
  • Partner with IT to put machine learning models into production
  • Evaluate machine learning algorithm and models, and provide technical recommendations to business units for decision making
  • Drive knowledge sharing and improvement in analytics skills across Digital Streams and relevant business units
  • Recommend and implement the development path of capabilities and skillsets to foster a culture of applying data & insight driven culture in decision making
  • Monitor data science products performance to ensure its business values are delivered as per designed, and initiate necessary corrective actions


  • Preferably master degree (or equivalent education qualifications) in Computer Science, Econometrics, Mathematics, Operation Research, Statistics, Behavioural Science or related disciplines Minimal 5 years’ work experience in data science, with proven track record of delivering data science solutions to drive business impact. Experience in Python & Spark is a must
  • Experience in ASW cloud stack is highly preferred
  • Experience in digital and multichannel marketing is highly preferred
  • Advanced analytical skills, experience in recommending appropriate algorithms and methodologies for problem-solving and decision making, leveraging both logic and creativity
  • Able to keep track of latest analytics technology and concepts, trends of platform & tools
  • Strong in managing time and multiple projects with a continuous improvement mind set
  • Experience in visualisation and wrangling tools such as Qliksense, PowerBI, and Alteryx an advantage
  • Sound communication skills to work with business partners of different levels and background. Be able to articulate ideas verbally and in written forms

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

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