About the Role
Our driver partners are one of the core backbones of our ecosystem. As our Senior Data Analyst for the Driver Ops team, you'll focus on elevating our driver partners' experiences, ensuring they have a cordial, mutually beneficial, and hassle-free relationship with Gojek.
You'll analyze and monitor driver-partner business metrics, devise data/stats-based solutions to technical barriers, and (most importantly), understand, relay, and resolve the issues our driver-partners face during the course of the day (i.e. traffic patterns, inclement weather, long wait times, rude customers, anxiety of not getting orders, COVID protocols).
With Business & Product stakeholders, you'll make data-driven decisions that will ensure our driver-partners are given the experience, care, and platform they deserve.
About the Team
Our Driver Partners are one of the key pillars of our business. From delivering food orders to transporting people and goods from one place to another, there is very little that our drivers can’t do. The Driver Platform team is an integral part of the entire Gojek ecosystem. We're responsible for building apps that are used by millions of driver-partners every day to earn their living. Our apps are operational across multiple countries in the Southeast Asian region, including Indonesia, Singapore, Thailand, and Vietnam, and are growing at a rapid pace.
Our team consists of android, back-end, front-end, QA and data engineers based predominantly in India. Often working alongside the Product and Design teams, we work to meet the technological needs of our driver-partners via the systems and tools we build and provide for them. We’re divided into multiple sub-teams that focus on particular objectives for our driver-partners. Besides shipping a world-class transport app, we also work as a “platform team,” building features ourselves and enabling other teams in Gojek to contribute to our codebase. This gives us a unique chance to build excellent engineering processes and practices to support a large scale of developers working on the codebase.
One of the biggest obstacles our team has had to overcome was to ship releases faster and with top notch quality. After many weeks of research, collaboration, and trial and error, we figured out that the best way to tackle this issue is to automate as much as possible. Since then, we’ve focused a large amount of our efforts on prioritizing further automation in most of our projects, which has subsequently streamlined and enhanced the quality of our driver app.
We are a big team of home bakers, Netflix watchers, and K-pop fans who enjoy using technology to ease the lives of the people in our community. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2018, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.