Singapore, Singapore, Singapore
January 19, 2023
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Job Description
- Perform data analysis for Customer Service Agents performance and other Service Quality related initiatives such as resolution time optimisation and improving of customer satisfaction surveys
- Analyse performance data and develop insights on the driving factors behind those figures
- Perform ad-hoc problem solving
- Currently pursuing a diploma/degree in any relevant disciplines
- Strong analytical skill and sensitivity to data
- Strong oral and written communication skill
- Results and details driven
- Well organised with good multi tasking ability
- Positive, team-player, and energetic attitude
- Strong proficiency in Excel is a must, SQL is a plus
