Shopee

Data Analyst Intern - Customer Service Quality, Re...

Job description

Job Description


  • Perform data analysis for Customer Service Agents performance and other Service Quality related initiatives such as resolution time optimisation and improving of customer satisfaction surveys
  • Analyse performance data and develop insights on the driving factors behind those figures
  • Perform ad-hoc problem solving


Requirements


  • Currently pursuing a diploma/degree in any relevant disciplines
  • Strong analytical skill and sensitivity to data
  • Strong oral and written communication skill
  • Results and details driven
  • Well organised with good multi tasking ability
  • Positive, team-player, and energetic attitude
  • Strong proficiency in Excel is a must, SQL is a plus

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