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Principal Data Scientist - Client Experience (B2B)
  • Python
  • SQL
  • Machine Learning
  • Tableau
  • Excel
  • Data Visualization
  • Modeling
  • Hadoop
  • Scala
UnitedHealth Group
Eden Prairie, MN 55344
122 days ago
As a Principal Data Scientist for Client Experience on the Activation Team in the Optum Customer Office, you will work across Optum businesses to lead the exploration of complex issues that impact both economic returns and customer loyalty reflected in Net Promoter System results. Your work will include strategic driver analysis, simulator development, and other activities to inform and motivate our business partners to take action on opportunities and mitigate customer pain points. With members of the Voice of the Client team, you will draw data from a variety of sources and build tools and processes to insure effective collection, analysis, presentation, and use.
In this role, you will understand the Unitedhealth Group Net Promoter System (NPS) objectives and methods, working with a highly collaborative Customer Office and our business partners to explore and unlock insights in data about Client experiences. You will build on your understanding of the health care industry and acquire deep knowledge of the businesses we support, functioning as a SME and trusted collaborator to business leaders. You will have nearly unlimited opportunities to act on your passions for research that will translate data into insights and actions.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
  • Identify business issues and produce innovative analyses from unstructured, diverse datasets
  • Apply knowledge of statistics, machine learning, programming, data modeling, simulation, and advanced mathematics to recognize patterns, identify key drivers, highlight opportunities, and pose business questions
  • Work across lines of business and functional teams to socialize valuable discoveries leading to process and product improvement, economic and financial value, and potential NPS impact
  • Use your curiosity to drive a flexible, analytical approach to designing, developing, and evaluating predictive models and simulators
  • Work with appropriate analytics and statistical software such as SQL, R, Python, Hadoop and other tools to perform analysis and interpret data
  • Make data-driven recommendations for changes in programs, processes, and systems to improve client experiences and strengthen relationships
  • Manage internal stakeholder and partner relationships
  • Be responsible for key performance monitoring and reporting

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Bachelor’s degree in relevant data science, mathematics, or statistics field
  • 4+ years of combined statistical analysis and data science experience
  • Strong analytic and problem-solving skills
  • Demonstrated ability to communicate ideas clearly and concisely with attention to detail
  • Demonstrated ability to manage and prioritize deliverables
  • Ability to work independently and in a team environment
  • Good oral, written and listening skills
  • Strong interpersonal skills; ability to work with a wide range of individuals across the organization, including reporting results to executives
  • Strong attention to detail
  • Advanced Excel
Preferred Qualifications:
  • Master’s degree in relevant data science, mathematics, or statistics field
  • Prior experience with a client feedback program or similar client experience initiatives
  • Intermediate to advanced PowerPoint, SharePoint, and Visio skills
  • Previous Healthcare Industry experience
  • Experience with Tableau, Wave, or other data visualization tools
The OrganizationThe Customer Office supports Optum businesses by accelerating and escalating work that improves the customer experience. We listen to the voices of our customers through surveys and other listening posts, we use data to identify and prioritize opportunities for change and improvement, we provide our partners with actionable insights, and we offer capabilities and expertise to drive changes to products and processes of value to our customers.
The CompanyHere's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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