Data Analyst

Location: Adelaide Region SA

*** Mention DataYoshi when applying ***

  • ata Analyst – SQLP
  • ermanent, Full-timeA
  • delaideH

ow will I help?Y

ou will be providing data driven insights, generation of reports / dashboards for tracking performance of key metrics, as well as analysis and proposals for continuous process improvement initiatives / system optimization to enhance customer experience.K

ey responsibilities:O

  • rganising Data in to usable formatsB
  • uilding Predictive models to ensure all What If scenarios can be exploredB
  • uilding machine learning algorithmsE
  • nhancing the data collection process to ensure data can cleansing & verification steps in placeA
  • nalysing data for trends and patterns to enable insights to be provided for specific questions or movements in core data pointsA
  • ssist with the delivery of reports to communicate and maintain awareness of the performance of the process, including measurement against agreed metricsP
  • articipate in the review and evaluation of system/web portal performance to seek efficiencies and improvements that will underpin our automation and self-service capability.P
  • erform trend analysis against agreed performance baselinesD
  • evelop recommendations for continuous service improvementC
  • ontribute to the definition, review and enhancement of methods, tools, policies, and standards to meet the requirements for assigned area of responsibilityP
  • rovide feedback on policy, processes, initiatives and tools to ensure continuous improvement for assigned area of responsibilityI
  • dentify and conduct support initiatives to improve execution activities across the enterprise for assigned area of responsibilityM
  • onitor adherence to enterprise Service Management policy, processes and tools to ensure consistency and quality of controlW

hat’s in it for me?Y

ou will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.W

hat do I need?E

  • xperience in SQL – define, execute, and interpret complex SQL queriesS
  • trong knowledge of Service Now reporting and Power BI DAX functions, Time Intelligence calculations, Navigational reports, Analytical Dashboard etc and ability to convert data to insightsS
  • trong knowledge of IT Service Management Framework / ITIL certificationE
  • xperience in Predictive and Proactive analysis / scripting using R or Python (desirable)E
  • xtensive knowledge of various analytics and problem solving techniquesT
  • ertiary level qualifications in one of the following: Computer Science / Mathematics / Statistics / IT or relevant industry recognised certificationW

hat is it like to work in Westpac?A

s well as good pay and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market. We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.H

ow do I Apply?S

tart here. Just click on the APPLY button.A

s part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, people with a disability and Indigenous Australians to apply.T

he health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.O

*** Mention DataYoshi when applying ***

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