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Data Analyst
  • Python
  • SQL
  • Data Analysis
  • Excel
  • Business Intelligence
Manulife
Montréal, QC
165 days ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

DESCRIPTION

The main purpose of this role is to organize and make sense of collections of data focus on Manulife Group Retirement Solutions. The role will provide opportunities to evaluate design review and implement information pertinent to the business. The Data analyst will have the opportunity to develop and promote dashboard usage and actively support in close collaboration with business partners to develop metrics and KPI’s to drive analytic-based insight and continuous process improvement. The Data analysis and insight Team – an agile Team dedicated to Manulife Group Retirement Solutions – is currently looking for an analytical, proactive, strategic thinker to join their team as Data Analyst. Reporting to the Manager Data Analysis and Insight, the incumbent is primarily responsible for extraction, management, and analysis of data used by the Manulife group retirement solutions to support existing and new initiatives and measure the long-term benefits to the business. The incumbent will also play a key role in promoting data usage and availability and suggestions for improvement, as well as support the data feeds that enter the Group Retirement Solutions Business Intelligence (GRSBI) data warehouse.


RESPONSIBILITIES:

  • Build and manage data feeds for the Group Retirement administration systems (MPS and SLX)
  • Continually evolve understanding of information available in systems by working with key users of those systems.
  • Support various business partners with data insights that relate to key initiatives and test-and-learn activities
  • Develop automation processes to extract, transform, and load the data to be used for customer behaviours and insights, ensuring data integrity and quality
  • Produce dynamic reports (using the GRSBI data warehouse) highlighting customer insights to better drive sales, facilitate sales campaigns, and to be used in statistical analysis to identify key areas of opportunity across various inside sales teams
  • Ad hoc automation, data extraction, and reporting projects as required
  • Support the team in other activities: strategy, prioritization, development of insight on customers, CRM enhancement, etc.

EDUCATION/EXPERIENCE:

  • Degree in Computer Science, Information Systems, or a related field
  • 5 years’ experience or more in a data analysis/data engineering role is preferred
  • Back-end knowledge of Manulife administrative system MPS (schema, tables, location of data points, process flow)
  • Advanced knowledge of SQL (SSMS), MS Excel
  • General knowledge of SSIS and/or other analytics languages (R, Python) would be an asset

NICE TO HAVE:

  • Back-end knowledge of Manulife administrative system SLX and/or MPS (schema, tables, location of data points, process flow)
  • Knowledge of Microsoft PowerBI

SKILLS:

  • Excellent analytical and problem-solving skills
  • Ability to work both independently and closely with other squad members
  • Proactive and inquisitive mindset, constantly looking for ways to improve existing processes and streamline activities
  • Superior organizational skills; demonstrated ability to take initiative and establish priorities
  • Excellent interpersonal and communication skills (verbal + written)
  • Ability to work under deadlines
  • Good project management skills
  • Aptitude to accurately identify problems, assess business impact and suggest alternate courses of actions


If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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