Bank of Ireland

Collections & Recoveries Data Analyst UK

Job description

Location of the role -applicants must be based within the UK but will not be required to be office based


Description Of Business Unit


UK Collections & Recoveries is a newly formed team within UK Operations, responsible for the delivery and implementation of the Bank of Ireland's collections & recovery strategy, while balancing the recovery of debt with maintaining strong, positive relationships with our customers.


Purpose of the role


Develop and provide C&R reporting which circulate to all levels of management within BOI UK


Key Accountabilities


  • Develop and maintain a suite of collections and recoveries operational and portfolio MI enabling effective day-to-day management and reporting to collections stakeholders
  • Automate and streamline regular reporting processes
  • Use your collections domain expertise to analyse collections trends, provide valuable insights, and inform strategy and operational enhancements
  • Create and manage collections capacity management reporting for internal and external teams
  • Develop and operate controls to ensure integrity of reporting and maintain data quality
  • Create sustainability by maintaining complete and up-to-date procedural documentation for MI and reporting


What Is The Opportunity


  • To be part of an expanding C&R function, providing essential MI across the business
  • Exciting opportunity to be a part of Data capability within BOI Uk Collections & Recoveries
  • Key role, newly created within a developing function, to help shape data and reporting across the business
  • Hybrid working - working from home option
  • Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Ourcommitment to enabling colleagues to thrive means that depending on role type you can have choiceand flexibility in where you work and live, subject to your role, customer needs and our requirements.


We have a hybrid working model, with home, agile hub and office based options available. We willalways list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role


Please note you must live in the jurisdiction for the business to which you are contracted


Essential Skills And Experience


  • Excellent SAS skills - being able to manipulate large data sets from multiple sources and develop SAS code
  • Experience implementing and using Tableau / Power BI.
  • Evidence of strong collections and recoveries analysis, problem solving and decision making skills
  • Proven ability to analyse complex information and convey key points in a clear and impactful manner to a variety of stakeholders


Desirable Skills


  • Operational experience and understanding of working in consumer lending and a proven track record of working in UK collections and/or recoveries
  • Strong demonstrable experience developing and producing collections and recoveries operational reporting and insights
  • Experience developing and operating data quality and integrity controls within a regulated business
  • Proven experience building and maintaining collections capacity models for internal and/or external operations
  • Experience analysing and valuing debt portfolios for sale


Key Competencies


  • Customer Focused - Self
  • One Group, one team - Self
  • Accountable - Self
  • Manage Risk - Self
  • Champion Transformation - Self


Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.


Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.


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