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Senior Data Analyst
  • SQL
  • Data Analysis
  • Tableau
New Relic
Portland, OR 97204
155 days ago

Your Opportunity

The Support Data Analyst is a member of the Global Technical Support Operations team. You help us mine gold from the extensive amount of data we collect. You will help us collect and summarize the data and information that will help us achieve our goals. You are responsible for identifying metrics, discovering new data sources, and visually representing the information that will help define the current and future state of the organization.

What You’ll Do

  • Ensure accuracy, validity, ease, and consistency of measurement
  • Develop and deliver self-serve analytic dashboards, scorecards, and reports
  • Extract insights from our data to enable the highest value to our team and customers
  • Provide ad-hoc reports to a wide multi-functional audience
  • Form a partnership with the business to drive outcomes

Your Qualifications


  • 3+ years working as a data analyst or equivalent experience working with data within a role or function.
  • Familiarity with: Zendesk, Salesforce, Service Cloud, or other CRM platforms
  • You are a specialist in data analysis with strong Tableau and SQL skills
  • You have a detailed understanding of what is typically meaningful to a support department and the curiosity to explore and substantiate alternative perspectives.
  • Innate ability to extract valuable insights from complex and disparate datasets
  • You have the acuity and presentation skills to represent current-and future-state across a wide audience ranging from front-line engineers to c-level executives
  • The initiative and the ability to thrive in a high-growth, highly dynamic environment

Please note that visa sponsorship is not available for this position.,

Our Office

Our office is in the center of downtown Portland, situated in a thriving tech community in the Pacific Northwest. We enjoy easy commute access and a plethora of good eats and great coffee. We provide competitive compensation including equity and big-company benefits (medical, dental, etc.)—all while maintaining the energy, agility and fun of a start-up.

About Us

New Relic (NYSE: NEWR) is the industry’s largest and most comprehensive cloud-based instrumentation platform built to create more perfect software. The world’s best software and DevOps teams rely on New Relic to move faster, make better decisions and create best-in-class digital experiences. If you run software, you need to run New Relic. We’re proudly trusted by more than 50% of the Fortune 100.

Founded in 2008, we’re a global company focused on building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award winning culture. For more information, visit

Our Hiring Process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers’ means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here:


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