Senior Business Data Analyst- Customer Services/Su...

Job description

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

Position: Senior Business Data Analyst

Location: Remote within United States

Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for working with Product Management, Pricing and Customer Services/Support teams and data in a SaaS environment, deploying and improving Product, Pricing, and Services/Support reporting and processes, and working cross-functionally with business and technical teams to understand and execute on data and insights’ needs for these functions.

Responsibilities/What You’ll Do:

  • Business Process Document(s) for a key product, pricing and services processes, systems, integrations, data flows & models, business rules & transformations
  • Documenting ongoing functional and technical data requirements for these business teams and developing datasets to meet those requirements
  • Develop and maintain data dictionary and metric definitions for all product, pricing, and services datasets, metrics, and KPIs and review them regularly for changes and updates
  • Design Tableau dashboards for insights and reporting when necessary
  • Conduct data enablement sessions for these business teams by communicating new datasets, metrics, KPIs, and processes

Who You Are:

  • A passion for building data platform and insights’ solutions for services and product teams in SaaS organizations
  • Passionate about and focused on customer outcomes with the ability to translate business needs into functional and technical data requirements for the data engineering team
  • Proficient in leveraging SaaS Product, Pricing, and Services data to develop actionable insights and story-telling to drive business impact
  • Drives data literacy and enablement within the organization by building and utilizing data and analytics tools to enable improved understanding of data assets impacting business decisions


Qualifications/Your Background:

  • 6+ years of experience with data initiatives (data and systems analysis, story-telling, and data engineering) with focus on product and services reporting and processes, translating the business needs into data requirements
  • Deep understanding of product management and services/support systems (Service Cloud, Hadoop, Big Data Architecture etc.), processes, and metrics
  • Proven track record of executing on data roadmap for product and services/support groups by translating business data needs into functional and technical requirements for data engineering team
  • Advanced SQL skills and proficiency in visualization tool such as Tableau
  • Strong experience collaborating with business stakeholders and users to understand, document, and implement data & analytics needs
  • Experience implementing data governance framework and deliverables is desired
  • Experience with industry standard ETL tool (Matillion, Fivetran etc) preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.


What You Can Expect From Us:

  • An environment where you will be working on cutting edge technologies and architectures
  • A fun, passionate and collaborative workplace
  • Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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