Main Purpose of the Role
The person in this role will be the go-to person within customer and service operations space for reports and analysis. They will also help with the assessment of various CX KPIs to identify trends and areas of improvement. They will also be expected to prepare ad-hoc reports to support hypothesis that they come up with.
This role requires someone who enjoys numbers and is willing to play with data to identify trends and root causes.
- Manage and own customer/ operations specific KPIs and reports portfolio.
- Support customer facing teams with data, reports and insights.
- Be a single point of contact for streamlining reporting requirements into technology teams and BI team.
- Build and maintain databases and tools necessary for reporting and analysis.
- Identify KPIs and identify data requirements for each KPI
- Monitor KPIs to identify trends and root causes. Wor
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This job was originally posted on Mustakbil.com