Institutional Client Operations Reporting and Data...

Company:
Location: Cape Town, Western Cape

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The purpose of the Client Operations Reporting and Data Analyst is to work closely with our client’s various stakeholders with regards to regulatory reporting, internal business projects and new client reporting requests as well as supporting the onboarding and termination of clients.

This person will work closely with Internal Stakeholders to analyse new regulatory reporting requests whilst supporting the Global Client Operations teams with reporting automation for existing clients and other obligations from the wider Reporting and Data team. In addition, you will work closely with the Strategic Client Relationship team in the servicing of prospect clients during the onboarding period, as well as providing administrative support.

Key responsibilities:

  • Regulatory reporting, both current and analysing and contributing to discussion surrounding new regulatory reporting and legislation
  • Review of reporting schedules within Investment Management Agreement (IMA’s), Request for Proposals (RFP’s) and other legal documents ensuring appropriate confidentiality is maintained, necessary approvals are in place, deadlines and reporting can be met
  • Ensure the client transition processes (onboarding, termination and switches) are managed effectively for all client types (advisory and institutional) globally
  • Effective liaison with our back-office administrator on Change Management Requests
  • Have an in-depth knowledge of client reporting and understanding the purpose and functionality of various reports, including differences in format, regional differences, regulatory requirements and static data content, to effectively analyse reporting requests and respond with the appropriate business policy
  • Progress and contribute to efficiency projects to facilitate automation in operational processes, with the aim of servicing internal clients and meeting team objectives in a more stream-lined and operationally efficient manner
  • Maintenance of the CRM system and ensure that it is updated timely and accurately as per client records
  • Proactively maintain daily, effective communication with team colleagues globally in other offices, such as London
  • Excellent internal client servicing by responding promptly and appropriately to queries

Technical Knowledge and Experience:

  • Degree educated
  • 3 years Industry/Operations experience
  • Financial market knowledge (instruments and products)
  • Numerate
  • Investment Management Certificate and/or related industry qualifications
  • Analytical skills

System Skills:

  • MS Excel (intermediate/advanced level)
  • MS Power Point

Personal Attributes:

  • Client focused, with exceptional interpersonal and communication skills
  • Organised and priority driven
  • Exceptionally high standards of work and attention to detail and accuracy
  • Works well under pressure and adheres to deadlines
  • Proactive
  • Conscientious
  • Applies critical thinking
  • Self-motivated

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