Data Analyst

Data Analyst
Customer Insights, Human Services

Clerk Grade: 7/8
Employment Type: Temporary Full Time until 30 Jun 2025, with prospect to extend.
Flexibility: Hybrid working


This role sits within the Customer Data & Insights Division in the Human Services Insights team

About the team
Customer Insights partner with other government departments and agencies to drive a data-led customer-centric culture and deliver innovative products and service to support decision making. The Human Services Team has a special focus on human services, delivering customer-centric insights around client outcomes in Education, Health, Housing, Justice and Child Protection using linked government data.

Your day-to-day

• Reporting to the Manager of Human Services Insights, you will support in delivering meaningful, actionable insights using large and complex linked human services.
• Our typical projects include data validation, data transformation, descriptive analysis, comparative analysis, outcome evaluations using quasi-experimental techniques (e.g. propensity score matching), clustering, data visualisation using R and Python.
• You will also engage with clients and prepare reports in Word, PowerPoint and PowerBI.

Key accountabilities

• Design and conduct quantitative analysis to develop actionable insights for government to improve customer outcomes.
• Validate and transform large, complex and multidisciplinary data to analysis-ready data.
• Manage stakeholder relationships to ensure they are consistently consulted, informed and satisfied throughout the project cycle.
• Contribute to continuous process improvements and better ways-of-working to drive efficiency.

To be successful in this role you will demonstrate:

• At least 3 years of experience working conducting quantitative analysis or research using R and/or Python.
• Tertiary qualifications in Statistics, Mathematics, Social Science, Actuary, Engineering, Computer Science, Economics or equivalent experience.
• Excellent communication skills (written and verbal).
• A solid understanding of statistics, programming.
• Be eager to learn and grow.

What we need from you:
An up-to-date CV of no more than 2 pages which clearly details your skills and experience as relevant to this role.

For more information about the position: Please contact Afrah Saied, Talent Acquisition Advisor via Afrah.ahmedsaied@customerservice.nsw.gov.au

Salary Grade 7/8, with the base salary for this role starting at $106,025 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Afrah Ahmed Saied via afrah.ahmedsaied@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday, 09 September 2024 by 09:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via afrah.ahmedsaied@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process