Sr Data Analyst, Product Solutions, CX Data & Anal...

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Are you an expert in Tableau who enjoys devising new ways to visualize data that tells a compelling story? Does fun mean the opportunity to spend a few hours using Teradata to write a complex SQL statement to transform a large volume of data into a simpler view to make it easier to understand? Are you regularly gathering feedback from users to improve the things that you’ve created and make them even more impactful? Do the eyes of your loved-ones glaze over when you spend 15 minutes telling them about how you optimized a query? If so, we’d love to have a conversation! The CX Data and Analytics team in the West Division’s Operations group has an open Senior Analyst role in our Product Solutions team. Product Solutions is responsible for finding effective and scalable ways to deliver operational and scorecard metrics to the Operations organization that are quickly actionable and impactful. Using tools like Teradata and Tableau, the role is a mix of data engineering and visualization as we both provide data feeds of key metrics to internal customers as well as produce dashboards for thousands of agents, managers, and senior leaders in the West Division Operations team who rely on us for timely and accurate information that they need to run each of their teams as effectively and efficiently as possible. As a senior analyst, you’ll have independence to figure out the best way to deliver what’s needed to our end-users and help streamline the work that we do. We’ll rely on your technical creativity to figure out new and faster ways of providing information and visualizations to multiple stakeholders, and your interpersonal and communications skills to help bring those ideas to fruition by working with our partners and stakeholders. For new products/enhancements, you’ll contribute to requirements, assess what we currently have, write queries to get the data, and create visualizations that make the best use of resources and help the organization to understand how they are performing in key areas against established targets. When issues come up, we’ll lean on your data expertise to help determine the root cause and then either fix it or help explain to the correct group what’s going wrong so that it can be resolved. You’ll get to use your advanced knowledge of Tableau to help streamline our existing products and create new ones that are extensible and can support the many stakeholders we have. An ability to create visualizations that are audience appropriate and can quickly convey what happening to the user is super helpful. Finally, you’ll bring a desire to share with others on the team your learnings and knowledge to help everyone improve.

Job Description

Core Responsibilities

  • Writes complex SQL to query large data platforms such as Teradata to obtain data necessary for analysis. Combines data as needed from disparate data sources to complete analysis.
  • Uses advanced Tableau skills and knowledge to create, publish and maintain complex and compelling visualizations.
  • Collaborates with both the analytic organization and its technology partners to define and publish complex data products.
  • Provides training to and acts as technical resource for team members.
  • Acts as a subject matter expert in one or more data subject areas such as sales, call center, network operation and financial data.
  • Serves as a team leader within a work group or on cross-functional teams; accepts team lead stretch assignments. Presents results, recommendations and business insights to broader senior leadership team.
  • Produces a variety of reports, graphs, summaries and presentations that convey analytic results and align with business needs.
  • Performs research on root cause of data anomalies that are uncovered
  • Participates in defining business intelligence requirements for projects and data requests.
  • Participates in multiple enterprise wide projects by providing data analysis to project leaders.
  • Follows best practices and established policies in business intelligence data analysis, maintenance and data quality
  • Creates technical documentation (internal).
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.


Agile exposure/experience highly preferred

Data science or machine learning exposure/experience highly preferred

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.


  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.


Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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