Data Scientist Customer Excellence

Company:
Location: Lisboa

*** Mention DataYoshi when applying ***

Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand. In 2020 our revenue grew from €150 to €405 million. We're pushing the boundaries of technology to transform the world of sleep. And we want your help to pull it off.
But Emma isn't for everyone. We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We don't want average, we want high-performers who chase growth and set ambitious goals. Want your ideas to have impact and your career to grow? Then Emma is the right place for you.

What you'll do

    • Provide on-demand analyses for different stakeholders to drive key business decisions
    • Set up Voice of Customer program to derive insights from customer feedback to provide input for process optimization, new product developments, new market launch, and other use cases.
    • Design the customer 360 view by taking care of data integration and database management from different platforms and sources of customer interactions.
    • Evolve our understanding of customer behaviour, sentiment, product performance and operations with smartly performed analysis, well designed reports & data visualisations in Tableau
    • Develop advanced statistical models with deep customer insights to enable teams in enhancing their business, sales and to support growth with targeted segmentation and pre-sale strategies.
    • Drive root cause analysis of different sale seasonality, markets, products using advanced data modelling techniques
    • Analyze customer interactions on different channels aiming to turn complex data into recommendation for a customer’s successful journey with Emma
    • Work with a broad section of stakeholders which will include colleagues from finance, marketing, operation excellence, logistics and supply chain, etc..

Who we're looking for

    • University Degree in Business intelligence, mathematics, computer science or a comparable subject
    • Relevant experience in analytics for B2C, ecommerce industry, ideally scale-ups in retail
    • Experience in areas of business intelligence, statistics or data warehousing
    • Experience with SQL, working with Tableau, Powerbi, Qualtrics, understanding of data infrastructure
    • Willingness to learn in the field of analytics, big data and machine learning.
    • Ideally you are fluent in English.
    • You have deep analytical skills and learn quickly
    • You like to take on responsibility and can work independently

What we offer

    • A combination of personal and company growth to accelerate your career and help you reach your goals.
    • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
    • Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.
    • To work and learn from experts in diverse fields and get to know your team members at exciting company events.
Become an Emmie
At Emma, you'll be joining a highly ambitious company on a global mission to lead, disrupt and reinvent the sleep industry. Ready to work hard and help us get there? Directly apply through our application portal and become part of our exceptional team.
Emma proudly celebrates diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.

Information regarding COVID-19:
Your application will continue to be processed as usual by our recruiting team. All interviews take place via video call or phone.

*** Mention DataYoshi when applying ***

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