LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview of role:
LivePerson Security and Compliance teams are looking for a dynamic, hands-on Technical Data Analyst who wants to apply their knowledge to new problems in the Data Privacy and Risk Management Area. Working with a team of both technical and nontechnical members, you will help to create new, and align current processes with both our customer and internal processes. This team is customer-facing, dynamic and reports to LivePerson Security and Legal teams.
Assist all areas of LivePerson in creating standards and reports aligned with data security and data privacy standards globally; Privacy By Design and Trust By Design methodologies and providing support for our customers' ever growing requirements in documentation and support.
You will work with some of the top global brands and with a team of world class professionals. Most of all, your experience will help define standards for our Curiously Human™ Platform of technologies. Understand requirements, translating them into applicable specifications including how data is governed. Help implement data governance performance and standards, while developing and implementing operating plans to achieve those standards through audits, automation and processes. Develop improvements in the design and effectiveness of key controls including automation. Provide support in performing data privacy and compliance for main issues. Identifying and inventorying issues, suggested improvements, and help track and implement fixes.
- Previous experience working for a Global SaaS Company
- Experience working through complex problems, and creating matching - easy to follow solutions
- Knowledge of Privacy and Security Principles, such as GDPR or CCPA
- A High level understanding of 3rd party certifications, PCI-DSS / SOC2 or other
- Experience using automated tools to extract data from primary and secondary sources
- Knowledge of languages like SQL, Oracle, R, MATLAB, and Python
- Technical proficiency regarding database, data models, techniques for data mining, and segmentation.
- Be able to communicate at all levels with both technical and non-technical subjects
- The ability to work remotely or in a team setting (we are a remote first organization; but we also value time together)
You will thrive here if:
You can operate in a fast paced, dynamic environment
You can build partnerships that move our business forward
You see feedback or failure as motivation to learn and to grow
You believe data-driven decision-making is the norm
You relate to our core principles (link) and want to work with Conversational AI experts
Why you'll love working here:
LivePerson was named to FastCompany's World's most innovative companies of 2020 list for the Artificial Intelligence category. We offer top tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You'll have great benefits, flexible time off, plus snacks and drinks to keep your mind fresh and stomach full. Most importantly, at work and at brands across the globe as we build the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together and be their authentic selves. We are proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.