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Data Scientist Conversational AI
  • Python
  • Spark
  • Java
  • Machine Learning
  • Big Data
  • Excel
  • NumPy
  • Pandas
  • Azure
  • PyTorch
166 days ago

Do you want to bring banking as we know it to the next level and contribute to the biggest digital revolution in history? Do you like to discover new technologies and what it can bring to our clients? Then we are looking for you!

What do you see when you envision the next step? Work on achieving your goals and develop yourself professionally and personally. Tell us your story. We want to hear it!

Your job

ABN AMRO’s Chatbot teams design and develop the next generation of applications. Building software is great, but building software for around 5 million end-users is better! While this means we value our top notch quality standard, you’ll work with the best professionals in software development. Your team is responsible to speed up and strengthen the digital transformation by designing, implementing and supporting our Chatbot application using Data and AI Technologies. Our aim is to continuously improve the innovative Chatbot and to help our customers. It’s important to keep steering toward great UX, excellent functionality and seamless integration with our other solutions.

As a Data Scientist your goal will be to continuously improve the intelligence behind our AI-driven chatbot; Anna. Together with your team you are responsible for developing machine learning applications, enhancing the existing applications and work in tandem with black box services. You will be working closely with developers, engineers and conversation designers, because your solutions will need to be built into production and reach our customers directly. Your most important responsibility will be to model your way through large amounts of text data in order to make our chatbot help customers in the most relevant way. You can create a vision and share this vision with stakeholders to set the horizon.

Working environment

ABN AMRO is becoming more and more a digital bank where customers are enabled to do simple banking activities themselves. Our employees are experienced and knowledgeable advisors who can help customers with more complex questions. ABN AMRO's chatbot(s) are aiming to resolve simple questions from customers that need support. This way these questions will also be answered quickly and 24hrs per day in a customer friendly way. At the moment we support a Chatbot for Retail customers and a Chatbot for internal employees. The Retail Chatbot is rapidly growing in number of users and resolved questions. Creating more customer focussed Chatbots is part of our roadmap.

Team Chatbot is therefore part of the Customer Interaction domain of ABN AMRO. You will be working together with your colleagues in an Agile team in a dynamic and international atmosphere, with plenty of room for fun. We are okay with making mistakes, as long as we learn from them. With ABN AMRO, we are at the frontier of a major digital revolution, so take your chance and come and play the game with us!

Your profile

Would you like to make work of your career at ABN AMRO? Enhance chatbots with your own AI methods and data supported vision, put multiple chatbot applications into production with a relevant amount of daily active users and implement a feedback loop from those conversations.

And you have:
  • At least 5 years of work experience in an IT environment
  • A technical background on BSc., MSc. or PhD level (or in the Netherlands HBO or WO level) for example; Computer Science, Artificial Intelligence, Data Science, Mathematics, Physics, Econometrics
  • Experience with Chatbot development tool (IBM Watson Assistant, DialogFlow, RASA, Amazon Alexa Skills Kit)
  • You have experience with Python (pandas, numpy)

And you can:
  • Delivering production level code
  • Unstructured big data processing and cleaning, big data annotation, version control,
  • Natural Language Processing, Natural Language Understanding
  • Machine learning
  • Create and share a vision for the future of Chatbot with ABN AMro based on Data Science
It will also help if you have;
  • Javascript, Spark, ELK-stack
  • NLTK, TensorFlow, PyTorch
  • Cloud environments (Amazon AWS, Microsoft Azure, IBM Cloud).
  • Experience with dashboarding + rapid analytics tool (Splunk/Kibana/PowerBI)
  • Experience with the Agile way of working e.g Scrum
  • Both a team player and able to work independently
  • Experience with requirement gathering and stakeholder management.
  • Knowledge of UX, data driven decision taking and Jira.
  • DevOps and CI/CD knowledge and mentality.
  • Technical skills and you are able turn business wishes into IT solutions.
  • An exploratory mindset
  • Good control of Dutch and English Language
We are offering
  • The opportunity to be the best you can be and lots of room to grow both personally and
  • Possibilities for flexible working hours and work from home are negotiable. We offer good
facilities for remote working.
  • The opportunity to pro-actively work on your vitality and fitness
  • A salary ranging from EUR 60,000 to EUR 75,000 per month based on a 36-hour workweek
  • A personal development budget of EUR 1.000 per year
  • An annual public transportation pass or travel budget, depending on the function
  • A solid pension plan


Please apply via the button below. For more information please contact Tamara Teunissen, scrummaster of the team, via

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