Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.
At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.
The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the five LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.
The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.
The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.
As a data scientist in Wells Fargo Enterprise Complaints Data, Analytics, and Reporting (CDAR) you will be responsible for recognizing opportunities to improve the customer experience through the use of artificial intelligence (AI) and machine learning (ML). More specifically, you will build models that evaluate and improve the customer experience by combining both unstructured voice of customer (e.g. Natural Language Processing (NLP), Speech) data, structured operational data (e.g. loan payment behaviors) and customer interaction data (e.g. web events).
This job requires some general knowledge of financial products, portfolios, and markets, as well as familiarity with analytic techniques used to create, validate, implement or report on machine learning models. Data involved typically very large, structured or unstructured, and from multiple sources. This role will help the organization grow, develop, and improve our existing machine learning approaches with natural language technology. The role will be to provide expert advice and implementation of appropriate advanced analytic solutions across the organization with regards to identifying the cause of customer complaints, help identify organizational gaps, and help create model validation documentation guidance.
Job responsibilities include:
Professional or personal working experience: