Change Management Data Analyst and Reporting/Dashb...

Company:
Location: Buenos Aires, Buenos Aires

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Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

The Technology Change Management Reporting role is responsible for implementing various reporting solutions using Change, Incident and Problem data within ServiceNow and/or reporting solutions using the Performance Analytics module in ServiceNow. This role sits in the Global Technology Infrastructure Change Management team and is tasked with delivering solutions that either dashboard or report on operational health and managerial health and providing our customers with support for reporting. This role requires an intermediate to advanced set of skills required to deliver a high level of service to meet our customer/business needs. This position requires a solid understanding of automated and federated enterprise IT infrastructure aligned with industry best practices

This role requires a wide variety of strengths and capabilities, including:

  • Have at least 2 years experience working on the Service Now platform in Change Management, with experience in reporting and dashboards. Experience with Performance Analytics module a plus.
  • Solid knowledge of Change, Incident and Problem modules and associated process flow in ServiceNow.
  • Proficiency in reporting/dashboard. Any experience with Cognos, Tableau and Qlikview a plus.
  • Understand and articulate in practical usage terms, the relationship between Change, Incident and Problem in order to be able to present information in relevant ways for analysis.
  • Ability to capture business requirements and translate them into effective and sustainable ServiceNow reporting solutions.
  • Strong communication skills, with the ability to talk to and present to a range of audiences and when necessary, acting as a translator between parties.
  • Ability to work under pressure with demanding timeframes.
  • A passion for creating solutions with a positive attitude to change.
  • a good understanding of information technology outside of the core requirements of the role.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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