Thames Water Utilites

Senior Data Analyst

Job description

Who are we?

We're the UK's largest water provider, with over 15 million customers to serve every day. Water is essential to daily life, and that means our business is always open. We make a difference daily to millions of customers by supplying 2.7 billion litres of water to around 10 million homes. Our main role is to ensure customers can turn on the tap and get world-class drinking water 24/7. We also safely transport and treat waste, returning it to the environment.

We are currently installing hundreds of thousands of smart meters to drive consumption insights helping our customers manage water more effectively. These meters generate millions of lines of data and we need a team of skilled resources to manage this data and generate the analytical insight necessary to bring consumption to life.

About the role:

The Senior Data Analyst will be required to work with the Service Delivery leads, internal business stakeholders, and the delivery partners to track the smart metering rollout plan including campaign management.

This will require an assessment of the customer’s property, meter base, asset base, communication modes availability, regulatory commitments, stock availability, and budget. The role will be central in working with the Data Manager and Smart Metering Operations Centre (SMOC) team to develop an optimal Plan for our different metering streams which provides the best possible outputs and outcomes for Thames Water and our customers.

The role requires us to continuously assess the data output from field surveys and installed completed, other program activities, and processes to improve our forecasting methodologies for both near and long-term planning. The outputs from these will be used as part of the regulatory Water Resource Management Plans (WRMP), Price Review for the long term, and in short term will help the Service Delivery Team to forecast the yearly budget.

The senior data analyst will be required to analyse, create, and present insight to the SMOC strategy manager and the wider business to help identify any inefficiencies and provide recommendations to deal with those.

What you will be doing:

  • Provide relevant business units with required metering-related information.
  • Provide strategically and change support to projects and improvements.
  • Support on pre and post-installation activities related to metering campaigns and jobs.
  • Analyse, create and present data insight to stakeholders and drive efficiency.
  • Support the reporting activities on key metering parameters.

What skills are we looking for?

  • Ability to analyse, create and present insight with recommendations to stakeholders for further course of action.
  • Previous experience working with databases, interfaces, business systems, and workforce management solutions.
  • GDPR awareness and compliance.
  • Advanced knowledge of SQL, PowerBI, and GIS.

What’s in it for you!

Our competitive salary package includes an excellent contributory pension, 26 days of holiday per year increasing with the length of service, and a wider benefits scheme.

We’re proud of the positive ways of working we have adopted during the pandemic. We want to create a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles, we’re moving to a hybrid approach where we’ll provide options around working from our offices, our operational sites, and home dependent on role/team/individual. This will be discussed during the assessment process.

Thames Water is a unique, rewarding, and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion, and Disability.

Confident Leader and we’re a Times Top 50 Employer for Women.

Click here to find out more about working at Thames Water

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