Job description

Role: Senior Data Analyst
Role type:
Ongoing Full Time
SNSW Grade 9/10 -The package includes base salary ($117,324 - $141,313), plus employer's contribution to superannuation and annual leave loading.
Sydney /Hybrid working options

About ServiceNSW

Service NSW is the leader in providing customer service on behalf of the NSW Government and we are passionate about delivering a positive customer service experience. Our work is continually calibrated against core values of passion, teamwork and accountability to ensure our focus is always on the customer. Our agency is passionate about delivering first-class customer experience to all citizens across NSW.

The Risk, Strategy and Performance Division within Service NSW brings focus and co-ordination to:

1.Risk and compliance management
2.Organisational strategy and performance measurement
3.Grants administration and fraud prevention
4.Business continuity
5.Audits and resulting actions
6.Privacy and information management
7.Middle Office
8.Social Impact and Engagement

Click here to see what we do

About the role:

Service NSW is currently looking for passionate, strategic thinking Senior Data Analyst to join the Risk, Strategy and Customer Support team.

In this role you will help make a difference by developing and supporting the business with implementing strategic initiatives for improved efficiency to business operations.

In this role, you will:

*Analyse complex data from multiple sources to produce meaningful report and insights on customer feedback from across SNSW businesses
*Manage the quality and accuracy of data used to produce reports
*Produce reports, visualisations, and recommendations to answer complex business problems that are presented in the most appropriate format to ensure clarity for target audience
*Analyse and define new process improvement opportunities to support continuous improvement and business outcomes; providing advice to stakeholders, on ways to improve the efficiency and reliability of data
*Work with the appropriate teams to automate the creation of relevant recurring reports

To be successful in this role you will have:

*Working experience in a similar role, analytical mind set coupled with great business acumen
*The ability to translate data into meaningful insights
*Passion for quality of data and the ability to improve data set
*The ability to build and maintain a range of relationships at multiple levels
*Strong attention to detail and you strive for excellence in everything you do
*Outstanding communication, collaboration and problem-solving skills
*You think clearly and can simplify complex problems

If this sounds appealing to you, we welcome your application!

To Apply:

Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role.

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Salary Grade 9/10, with the base salary for this role starting at $117,324 base plus superannuation

Click Here to access the Role Description.

Want to know more ?

For enquiries relating to recruitment please contact Jyostna Channamadhvuni via

For enquiries relating to the role please contact Adriana Spoto via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday, 30 May 2023 at 9.59 am

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process

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