Customer Engineering Data Engineer

Company:
Location: Dublin

*** Mention DataYoshi when applying ***

About us:

TES is a specialist professional services unit with key technical product ownership from presale design to Sales, onto delivery and then in life Customer Care. The key product areas for this group will be IPVPN, IPT, LAN, IT Security, Fixed to Mobile convergence, Unified Communications and related products.
Vodafone is seeking to hire a Customer facing Network Engineer to work with designated customers of any size to implement solutions across the Enterprise product portfolio in accordance to best practice design, installation guidelines and to end-to-end service delivery targets.


Role Purpose:
The primary role for you will be to produce and publish low-level technical designs / implementation guidelines and install these solutions as contracted with the customer to best practice standards. Work closely with the Projects, Configuration and Integration teams and Enterprise Services Operations to ensure all technical documentation and knowledge transfer is completed before handing over the solution for In-life support. Assist Presales teams in realising customer opportunities through the validation of solutions that utilise the products and services that exist within the ECS and Vodafone Product Portfolios.
You will work closely with other members of the team, including those that exist within the ECS and the wider Enterprise and Vodafone teams. This will cover a range of disciplines i.e. Presale Team, Core Network Engineering, Operations, Product, Programmes & Projects and Service and will ensure that the technology solution designed is fit for purpose and can be readily deployed and operated in a stable manner.

The key deliverables for the Network Engineer are to provide expert technical support to design, implement and assure the customers network and service availability. As required review / provide high quality, technology solutions that have been approved by the customer and all internal stakeholders. The Network Engineer is responsible for creating the relevant documentation and deploying the solution to established standards before handing over for In-life support.

Key Accountabilities:

Design, Deployment and In life
  • Has good technical expertise in a broad area covering multiple technologies. Applies expected product behaviour across industry practices.
  • Peer review Pre Sales technical solutions ensuring that the solution design provides for a straightforward deployment and meets the Enterprise Operational standards.
  • Responsible for ensuring that all designs include an appropriate Enterprise network or solution management component to support monitoring, reporting and capacity planning
  • Responsible for defining and gaining sign off for low-level technical design/ Implementation guides for contracted solution with the customer. (internal)
  • Build and stage Network solutions for customer HQ, Distribution centres and branches in accordance to low level design documents.
  • Support upgrading, implementation, deployment and go-live of agreed networks/Services to deliver agreed solution both inside and outside business hours as required
  • Adhere to Change Management Processes to ensure implementations are controlled and managed with minimal impact to the both Vodafone and Customers networks and services.
  • Provides systems/product training to internal stakeholders and customers.
  • Responsible for providing in-depth troubleshooting expertise in all accountable Networks and Services.
  • Collaborates with vendors on complex product hardware and software issues, driving resolution of defects.
  • Work with cross-functional teams to resolve major customer issues as and when required.
  • Proactive problem identification and resolution.
  • Participate in on-call rota and provide expert assistance to on-call support specialists.
  • Provide inputs to Network Problem Resolution and Root-Cause Analysis statements
  • Receives minimal supervision, no instruction on routine work, and general instructions on new assignments.


Knowledge and Experience
  • Proven track record of building and delivering customer solutions to agreed scheduled timelines.
  • Demonstrated excellence in customer interaction, written and verbal communication.
  • Ability to priorities and manage internal and external stakeholder to handle multiple projects simultaneously.


Communication
  • Demonstrate strong communication skills and ability to tailor communication and interaction style to different audiences
  • Act as a strong influencer across the team and wider business with a view to continuous improvement of process and customer experience

What you need?

  • Engineering Professional with 4 + years’ experience preferably in a large complex environment
  • Strong grasp of Wi-Fi technologies
  • HP/Aruba LAN & WiFi deployment experience/certification
  • Ability to build strong internal / external relationships with key stakeholders
  • Customer Focused
  • Strong communication/influencing skills
  • Ability to demonstrate Problem Solving, Analytical thinking and Decision with virtual making


Who we are:

Vodafone is pioneering Ireland's gigabit society. We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers. As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.


We’re at the forefront of innovation in Ireland. From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.
Our purpose is to connect for a better future, and this is made possible by our people. No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential. You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you’ll get to play a role in delivering Ireland’s Gigabit Society!
Our people are at the centre of everything we do. We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits.
Vodafone is committed to support LGBT+ people at work.
We are an equal opportunities employer where our people can be at their best.

When choosing us……….

When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits!

Some of the benefits that you will receive along the way are:
Competitive Salary
Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
Generous Employer Pension contribution
Free Phone Bill – When you join the team, your phone bill is on us! You will also receive mobile phone purchasing discounts
Learning and Development – We provide extensive training to all of our employees so they can progress in their careers! There is also the Vodafone University where our employees can gain incredible skills!
Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products!
23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
Free Parking
Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners

We are passionate about our employees! Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best.


Closing Date: 02/04/2021


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*** Mention DataYoshi when applying ***

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