The team will work on the cases available through the Salesforce/Dynamics queue management which are raised by the Sales team and their main objective is to maintain the company details on the CRM tool (Salesforce & MS Dynamics). This process involves performing online research to verify the authenticity of the company mainly by going through the company's website. If the website is not available they will have to use third-party sources like government registry, google, etc.
Proficiency in English,
Proficiency in German (min. B2),
1-2 years experience in data quality and online information research roles.
Excellent attention to detail,
Intermediate level experience with a CRM tool (Preferably SFDC/Dynamics),
Analytical and problem-solving skills,
THE DAILY TASKS:
Conducting online research to assess market opportunity and ensure data accuracy.
Develop a thorough understanding of account verification and global sales process:
To ensure the accuracy of the widest of company data,
Update as much as company information into Salesforce and Dynamics to get the complete picture of the company,
Support the LinkedIn Sales Rep to access the company’s correct data to sell the LinkedIn products.
Use various sources (such as Hoovers, D&B) to validate data and sales opportunities:
Research LinkedIn Company Page, Hoovers Application, and D&B portal to capture the essential data points to update correct company information in Salesforce.
Uphold Client Sales Rules of Engagement (ROE):
Understand the dynamics and hierarchy of different lines of business (LOB) in LinkedIn and provide the solution accordingly.
Verify accounts accurately while meeting weekly targets:
Qualify the accounts as good for sales by following the account verification guidelines.
The analyst must ensure to meet the daily, weekly & monthly set target by completing the assigned tasks.
Merge duplicate accounts and contacts identified by the Client’s automated duplicate detection software:
Maintain clean company records on Salesforce.
Delete multiple accounts and contacts which are created in Salesforce by mistake through sales reps.
Work with global cross-functional teams to resolve and escalate issues in a timely and efficient manner
Effective communication with the global team in terms of clarifying the issue related to the process or application system.
Escalate issues if the sales rep is trying to break the rules of engagement.
Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
Pleasant and inspiring working atmosphere.
Professional development and clear career path.
Training & development opportunities.
Competitive salary with cafeteria benefits.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Sep 13 2021
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.