Data Analyst (Ref: 81157)

Job Summary

This position is based nationally.

Job Description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity .

Her Majesty’s Courts and Tribunals Service

Directorate: Strategy, Analysis & Planning

Job Title: Data Analyst

Pay Band: Band B, SEO equivalent

Location: National, but with likely travel – particularly to London

Duration: Permanent

Salary:£39,868- £50,039

The national salary range is £39,868- £43,535, London salary range is £45,824- £50,039. Your salary will be dependent on your base location.

New recruits to the Civil Service joining MoJ are expected to join at the band minimum. For an exceptional applicant and under exceptional circumstances, managers have discretion to set starting salaries above the pay range minimum.

Existing civil servants applying on promotion will usually be appointed on the salary minimum of the new pay band or with an increase of 10 percent on their existing base salary (restricted to the new pay band maximum), whichever is the higher.

HM Courts and Tribunals Service (HMCTS)

It is an extremely exciting time here at HM Courts and Tribunals Service. We have been undertaking a change programme aimed at delivering pioneering judicial services that better serve the public.

As part of the Strategy, Analysis and Planning Directorate, you will be at the forefront of facilitating and implementing change in our world-leading justice system. You’ll be part of the team assessing services as they are reformed, supporting service owners to use data and analysis to improve our services.

Do you have data analysis experience? Can you deliver in an environment that is changing constantly? Are you interesting in working across a wide portfolio of projects? If so, please read on and apply. We’re particularly keen to hear from people in under-represented groups.

The change programme is one of the largest across government and you will gain a deep understanding of how a large complex portfolio operates as well as develop a broad range of effective business and research skills. Your development will be supported throughout with coaching and mentoring from senior professionals across the directorate.

Data Analyst – User Experience And Insight

The User Experience and Insight team ensures that our understanding of user characteristics, behaviours and needs, is researched, analysed and shared in inspiring ways to inform decision making throughout HMCTS. You will support the development and deployment of a multi-disciplinary research and insight approach to create a comprehensive and effective view of our users.

The team lead the development of research and insight on users from all available sources (qualitative and quantitative) to inform what we know, supporting and analysing the development of new digital and operational solutions.

This work will be a challenging role and offers a wide range of opportunities to develop your experience whilst making a real difference to services for millions of citizens. You will join a team dedicated to developing your skills and career within a multi-disciplinary environment. The team currently contains expertise and leadership experience across social and market research, behavioural science, digital development, experimental/trials evaluation, operational research and data science.

Key Responsibilities

You will work on a variety of projects that require analytical thinking and hands-on coding/programming skills to generate insights on users of our services. Examples of current projects in the team include:

• Analysis of access to justice: to ensure that citizens have access to the justice they are seeking in our courts and tribunals. This work involves the analysis and modelling of service data alongside protected characteristics and geodemographic data to measure access and identify how access to justice could be improved.
• Contributing insight to drive service improvements: service teams in each jurisdiction of HMCTS regularly review data from a range of sources to better understand how they can improve, and better serve citizens. There will be opportunities to contribute insight to these discussions, and thus play a significant role in improving the quality of our services.
  
  
  

The role presents a rare opportunity to analyse the characteristics and behaviour of a wide variety of people, at scale, to inform the development of new services and continually improve the customer experience in the operational business. The parties involved in cases, or potential cases, range from the individual money claimant seeking to recover funds from a company, to vulnerable social security appellants, or the victims of crime.

You will support the development of analysis across the organisation, building relationships and collaborating with other analytical teams across the department to fill data and knowledge gaps and build on best practice.

Required Skills

We encourage applications from members of the Government Operational Research Service (GORS) or Government Statistical Service (GSS) but membership is not necessary to be eligible to apply. Applications are invited from existing SEOs or from HEOs on promotion.

External candidates can access information on the analytical professions via https://www.gov.uk/government/collections/the-analysis-function-in-government

Successful applicants currently without membership of an analytical profession will be supported if they wish to pursue analytical profession membership.

Applicants must have a minimum 2:1 in a numerate/analytical degree. Existing members of GORS or GSS will be assessed against their respective professional competencies at interview.

We will assess you against the following skills and behaviours during the application sift and interview, using the Civil Service ‘Success Profiles’ framework, for Level 3 (SEO equivalent):

• Technical skills
• Apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling. If you are already a member of GORS or GSS, then please indicate this here.
• Use programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible. Evidence of using SAS, Python etc is acceptable.
  
  
  

Behaviours, with examples:

• Communicating and influencing
  
  
  

Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Ensure communication has a clear purpose and accounts for audience needs. Show positivity and enthusiasm towards work, encouraging others to do the same.

• Working together
  
  
  

Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.

• Managing a quality service
  
  
  

Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers’ needs. Identify risks and resolve issues efficiently.

Further guidance on success profiles can be found at

https://www.gov.uk/government/publications/success-profiles

Application Process

To apply for this position please complete the online application form, ensuring you submit the following two application documents:

• An up-to-date copy of your CV which details your relevant experience and achievements.
• A 250-word statement of evidence for each of the four technical and behavioural requirements
  
  
  

Should your application be successful, you will be invited for a virtual interview via MS Teams which will be a question and answer session covering the four requirements outlined above.

If we receive a large volume of applications an initial sift may be completed using the lead requirement: technical skills.

If several candidates are successful at the interview stage, we may create a reserve list for potential future vacancies in MoJ/HMCTS.

Person specification

Qualifications

Please refer to Job Description

Applicants must have a minimum 2:1 in a numerate/analytical degree. Existing members of GORS or GSS will be assessed against their respective professional competencies at interview.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Managing a Quality Service
  
  
  

Technical Skills

We'll assess you against these technical skills during the selection process:

• Apply analytical thinking to identify opportunities for analysis and to break down complex problems into a clear structure that can be tackled through analysis of available data and modelling. If you are already a member of GORS or GSS, then please indica
• Use programming skills in R or equivalent languages to ensure analysis is robust, documented and reproducible. Evidence of using SAS, Python etc is acceptable.
  
  
  

Alongside your salary of £39,868, HM Courts and Tribunals Service contributes £10,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an average employer contribution of 27%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Experience and Technical skills.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
• Telephone : 0845 241 5359
  
  
  

Recruitment team

• Email : Moj-recruitment-vetting-enquiries@gov.sscl.com
  
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://justicejobs.tal.net/vx/appcentre-1/brand-2/candidate/so/pm/1/pl/3/opp/81157-81157-Data-Analyst/en-GB