Talk Staff

Data Analyst

Job description

Are you an experienced data analyst looking for a new and exciting challenge?

Our reputable client based in North Derbyshire are looking to hire a Workflow Data Analyst to join their growing business.

To be considered for the role, you’ll require the following essentials:
  • Previous experience in data analysis forecasting/workload management
  • Knowleagable in the use of Salesforce, Vonage and Power BI
  • Advanced user of MS Excel and PowerPoint
  • Strong analytical skills – ability to understand trends and produce accurate forecasting
  • Excellent time management skills with the ability to prioritise workload
The ideal candidate will be able to work on their own initiative with a pro-active approach and able provide alternative ideas that challenge existing procedures.

Within This Position, You’ll Be
  • Providing accurate and critical analysis of workflow demands and customer trends
  • Collating and analysing data
  • Providing accurate reporting of planned and forecasted workflows
  • Working with primary and forcasted data to deliver reports and calculations
  • Liaising with the senior team to provide a forecast and delivery of pre-planned work
  • Creating an effective forecast for delivery of volumes
  • Providing data and insight into resource capabilities against demand
  • Creating an effective schedule for pre-planned workload
  • Tracking call flow, booking trends, preferences and responses by geographical area, work type and volume
  • Creating accurate reporting, dashboards, and data sets to support the effective planning of maintenance and customer contact schedules
  • Utilising Salesforce, Vonage, Excel, and Power BI reporting to identify opportunities and areas for business development
Salary & Working Hours

Salary is £29,300 per annum plus bonus

Working hours are Monday – Friday 8:30am – 5pm

Outstanding pnsion plan, 25 days holidays plus Banks, free on site parking, annual bonus scheme, Private Healthcare plans and much more

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

See our website for more details and jobs available - http://www.talkstaff.co.uk/jobs

0115 697 2662

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