Job description

Giant Eagle is revolutionizing its customer experience through bringing to market a highly rewarding and personalized shopping experience. The Customer Intelligence team plays a key role in helping drive this experience by creating foundational data science tools & data products. We team represent the voice of our customers. Customers share their story with us each day, and it is our job to tell their story.


Our advanced decisioning team is known for solving customer problems, employing the most appropriate statistical and analytic approaches. You will be hands-on and leverage our massive data sets, using the full suite of technical and visual tools R, Python, Tableau, Excel, SQL, Power BI (and other internal tools) to create timely, relevant, and actionable insights.


Key Responsibilities


  • Develop expertise in business areas and programs to deep into metrics trends and anomalies, continually mining insights to drive improvements
  • Become familiar with our data assets, measurement techniques, QA processes, and overall analytic capabilities
  • Work with GE Customer Intelligence team directly deliver measurement needs around key customer initiatives
  • Partner with cross functional teams to identify opportunities, leverage commonalities and ensure proactive solution build and delivery


Be the primary point of contact for day-to-day primary research project management


Ensure primary programs and projects are executed in a timely, compliant manner


  • Establish key operational and business metrics and building/enhancing dashboards to track progress and assess core initiatives
  • Challenge status quo to add diverse perspectives to solve complex business problems with a keen sense of business understanding, bias to action and business needs


Qualification And Necessary Skills


  • Bachelors degree in Mathematics, Statistics, Economics
  • 2 to 4 years of experience in research, data modelling, visualization skills and deriving customer insights,
  • High level of expertise with CRM systems, Database Marketing, and/or Customer Analytics
  • Ability to translate complex concepts clearly and persuasively across different audiences and varying levels in the organization - strong narratives with impact (why, what, how) to influence decision making
  • Experience working with data from multiple systems/sources to answer complex business questions
  • Strong interpersonal and communication skills
  • Ability to work in a highly collaborative environment and within a cross-functional team


Others


  • Exposure to project management skills, change management, business process redesign principles, tools, and techniques
  • Previous retail and/or ecommerce experience preferred
  • Ability to adapt in a fast paced and rapidly changing environment

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