Data Analyst

Location: Boston, MA

*** Mention DataYoshi when applying ***

Benefitfocus is looking to hire a Data Analyst I to it's Data Services team. Our Data Analysts work together to ensure the integrity and synchronization of the data we provide to our clients and integrated partners. As a Data Analyst, you will perform detailed triage and root cause analysis for data issues found during file validation processes or for issues reported by customers, internal teams, and integrated partners.

Additional Responsibilities:
  • Perform triage, root cause analysis, and corrections to data issues found during validations, reported by customers, reported by internal teams, or exceptions reports from integrated partners
  • Following review of validation warnings, exercise judgement in making file delivery decision
  • Coordinate corrections or improvements to data issues across multiple internal departments and customers
  • Resolve customer and internal escalations in a timely manner
  • Perform prioritization of daily tasks to ensure on time file delivery and timely corrections
  • Perform UAT and release day validations for quarterly releases
  • Exercise judgment in escalating issues to management
  • Manage EDI file schedule changes and file processing enhancements
  • Proactively notify internal teams if/when files will not meet their agreed upon deadlines
  • Process ad hoc test and production files and open enrollment files
  • Identify opportunities to improve our processes or technology to achieve increased efficiency and/or quality
  • Other duties as assigned
Experience and Skills:
  • BA/BS degree or equivalent
  • 2+ years of relevant experience
  • Must be an independent worker that can work in a fast paced, changing environment
  • Must be able to work across multiple departments to support internal customers
  • Must have the ability to handle multiple tasks simultaneously
  • Strong verbal and written communication skills required
  • Advanced Excel and Database Management System skills a plus (Oracle, SQL, Access)
  • Prior Salesforce experience a plus
  • Microsoft Office suite (Outlook, Word, Excel)
  • Some weekend our overtime hours may be needed during peak work seasons

*** Mention DataYoshi when applying ***

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