IMServ, the power behind energy efficiency
At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK’s largest energy consuming organisations. The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year. Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on ‘how’, ‘when’ and ‘where’ energy is used.
We need great people to help us do this. We care about the things you do: being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership.
IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop. In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed.
We currently have vacancy for a Non Half-Hourly Data Services Analyst based at our office in Milton Keynes.
What do you get to do in this position?
The role requires an enthusiastic and motivated individual who possesses excellent communication skills and a sound knowledge of Excel and Word. The individual should enjoy working in a fast paced environment and be able to manage their time effectively.
Investigate and resolve errors affecting the quality and completeness of our Customer’s Data
Deal with queries from other industry parties relating to the data we hold
Aid in the resolution of any contractual non-conformities through escalation and assistance
Support the other departments in dealing with customer queries
Manage and understand the expectations of the customer and to ensure service lines are adhered to
Identify system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these
Identify areas to improve/automate reporting
What are your key responsibilities in the role?
Process data in accordance with our contractual deadlines
Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements
Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services
Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets
Provide support to your colleagues on complex data queries by sharing skills and knowledge
Working closely with the other teams to ensure that IMServ customers receive a high-quality service and that both internal and external service levels are met
Meet individual and team objectives
Produce and update procedural documentation to support new and amended services
Document and assist in the resolution of customer complaints, escalating where necessary
Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement
Take full ownership of issues, and to ensure timely, effective resolution
Priorities and manage your workload to team and industry timescales
Identify own development needs and create a development plan
This role might be for you if?
Good level of written and spoken English
Good level of Microsoft office packages (Excel, Word, etc)
Previous Customer Service experience
Previous data collection or energy experience desirable
Diversity is our heritage and our future. Be a part of it.
At IMServ, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
We are always open to a conversation around flexible working.
If our recruiting team determines your background may be a good match for this position, we'll contact you directly regarding the next steps in the process.
Please apply online.