Apple

Solutions Engineer / Marketing Operations - Apple ...

Job description

Summary

Posted: Mar 16, 2022
Role Number: 200351782
Apple Media Products is the team behind the App Store, Apple Music, Apple TV+, Apple Arcade, and many other high profile products on iPhone, iPad, Mac and AppleTV. Our Engineering team is looking for talented, performance-savvy, marketing operations specialists that can enable success of marketing and customer engagement programs by encouraging a close working relationship between business and engineering teams.

Key Qualifications

  • Experience in retention/lifecycle marketing (Mobile Marketing Automation, CRM operations, exposure to campaign tools, email service providers)
  • Solid understanding of technology (REST API responses, data types, databases)
  • Proven ability to build relationships and engage with cross-functional teams
  • Passion for learning new technologies

Description

You will partner with our Growth Marketing organization, support their ongoing operations and be their point of contact within the engineering team. You will leverage a deep expertise of our customer engagement platform to empower our marketing teams to use our technology effectively through onboarding new teams, offering training, studying campaign requirements and making operational recommendations. You will be responsible for giving feedback to the engineering teams by carrying business context into product development prioritization meetings, capturing new requirements and providing feedback on new feature designs, raising bugs as you encounter them and helping test new functionality, providing initial enhancement suggestions. You will enjoy working in a multi-disciplinary team with engineers, data scientists, machine learning experts and UI/UX specialists.

Education & Experience

Additional Requirements

  • Experience of any of the following is an advantage:
    • Technical Account Management/Customer Success experience
    • Support Engineering background
    • Troubleshooting skills such as calling APIs, inspecting browser network activity
    • Ability to query campaign and logging data
    • Experience with Python or other interpreted languages, SQL/PySpark
  • Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Apple benefits programmes vary by country and are subject to eligibility requirements. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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