- Newly created role with potential career growth|Permanent position with attractive compensation package
About Our Client
One of our top clients
, a prominent multinational electronics enterprise
. It stands as one of the globe's major producers of computer printers
and equipment related to information and imaging.
As a BI Data Analyst
, you are responsible for:
The Successful Applicant
- Gather and organise service-related data from internal systems, encompassing service Key Performance Indicators (KPIs), repair volume, parts consumption, and cost utilization.
- Create, maintain, and enhance service reports and dashboards using Business Intelligence (BI) tools, Enterprise Resource Planning (ERP) systems, and Repair Management Systems to enhance visibility into service data.
- Conduct monthly reviews of KPIs with the Customer Service (CS) team across Southeast Asian countries and regional business units (BUs).
- Collaborate closely with BUs to scrutinize service data for identifying and investigating any irregularities to ensure compliance.
- Suggest and drive improvement initiatives based on findings and trends identified through data analysis.
- Address customised reporting requests as they arise.
- Provide training and support to CS and BUs to encourage the adoption of reports and dashboards.
As a qualified candidate, you will possess at least 2 years
of experience in BI visualisation tool
and data analytics
. You will also possess at least a Degree in Statistics
, Data Analytics
, or any relevant field.
What's On Offer
- Attractive Compensation Package: AWS and Perf. Bonus
- Full Data Support from other departments - Good learning curve
- Pioneering opportunity
Contact: Wilson Tay
Quote job ref: JN-092023-6182001