Job description

  • Newly created role with potential career growth|Permanent position with attractive compensation package

About Our Client

One of our top clients, a prominent multinational electronics enterprise. It stands as one of the globe's major producers of computer printers and equipment related to information and imaging.

Job Description

As a BI Data Analyst, you are responsible for:

  • Gather and organise service-related data from internal systems, encompassing service Key Performance Indicators (KPIs), repair volume, parts consumption, and cost utilization.
  • Create, maintain, and enhance service reports and dashboards using Business Intelligence (BI) tools, Enterprise Resource Planning (ERP) systems, and Repair Management Systems to enhance visibility into service data.
  • Conduct monthly reviews of KPIs with the Customer Service (CS) team across Southeast Asian countries and regional business units (BUs).
  • Collaborate closely with BUs to scrutinize service data for identifying and investigating any irregularities to ensure compliance.
  • Suggest and drive improvement initiatives based on findings and trends identified through data analysis.
  • Address customised reporting requests as they arise.
  • Provide training and support to CS and BUs to encourage the adoption of reports and dashboards.
The Successful Applicant

As a qualified candidate, you will possess at least 2 years of experience in BI visualisation tool and data analytics. You will also possess at least a Degree in Statistics, Data Analytics, or any relevant field.

What's On Offer

  • Attractive Compensation Package: AWS and Perf. Bonus
  • Full Data Support from other departments - Good learning curve
  • Pioneering opportunity

Contact: Wilson Tay

Quote job ref: JN-092023-6182001

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