Data Analyst - Business Operations

Job description

Stuart (DPD Group) is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.

Our Mission
We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today’s environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.

Our motto: “Make every delivery a moment all of us can truly celebrate!” More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, eCommerce and Professional Services to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 600+ talents from 90+ countries working in Paris , London , Barcelona, Madrid , Poland , Portugal and remotely around the world

It’s the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision

Let's talk about the Business Operations team ️

The Business Operations team's vision is to help Stuart achieve it's goals through analysing, optimising and automating our operations. We work with data every day to bring insights to frontline operational teams and work with them to define operational KPIs. We make sure data is always available and clearly understood so that Stuart can make the right decisions. We're passionate about understanding root causes, exploring new tools and techniques and acting as thought-partners to our stakeholders.

From finding the right definition of success for our clients, to understanding the drivers behind courier preferences and reducing manual steps in our every-day processes, we ensure operational teams are well equipped to rapidly make the right decisions to support our goals in an ever-changing landscape. You will use your data fluency, analytical skills and business acumen to help take Stuart to the next level.

What will I be doing?

    • Drive amazing Client or Courier Experience by: identifying and diving deep into operational and performance improvement opportunities; communicating potential solutions based on your insights; quantifying the potential impact of operational actions for key clients; providing data driven insights to drive decisions maximising courier satisfaction and quality
    • Empower data-driven decision making for stakeholders in operational teams by providing proactive analytical insights and being plugged into analytical needs in key business areas. For example: creating a courier lifecycle model; develop a data science model to predict the probability of a successful delivery; design a client churn model and test its efficiency
    • Ensure data availability by identifying data gaps and translating analytical needs into specifications for the central BI team

What do we need from you?

    • 2+ years of relevant experience in a similar or numerate role
    • You know how to get meaningful information (insights) out of large sets of data and can communicate your findings in a clear and concise way
    • Ability to rapidly build business understanding to identify opportunities for improvement and provide creative solutions
    • Experience with R/ Python and SQL ( professional /commercial or academic experience)
    • Experience with Tableau or a similar BI tool is a plus

The stuff you wanna know

    • Family-friendly work-life balance - flexible hours
    • Restaurant Vouchers (£10 daily)
    • Unlimited access to Udemy for all your learning and development needs
    • Stuart Academy with regular workshops, Stu-Classes, and Stu-Talks
    • Stuart is putting Mental Health Awareness first!
    • Wellness Allowance (£40 monthly) to use in any gym or sport class
    • Private healthcare provided by AXA (including dental and optical) ‍ ️
    • Pension taken care of through a partnership with Royal London
    • Work in an international, dynamic and passionate environment with a company culture focused on learning and development
At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company’s culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact

Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status

Want to learn more about us? Visit

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