Sr. Data Analyst - Telecommute

Job description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

Are you a curious thought leader who thrives on developing new solutions to solve tough challenges? As a Senior Data Analyst, you will be a critical member of our Optum Advisory Services (OAS) team. At OAS, we make healthcare better by providing consultative services through innovation and analysis. As a Senior Data Analyst, you will ultimately make client health plans more efficient, identify gaps in member care, and help make the health system better for everyone.

You will develop and maintain Client Experience Analytics for the enterprise and subsequent predictive modeling for optimization to deliver NPS improvements. With your analytics and reporting modules, you will bring disparate data to life by providing insights and finding gaps in operations, patient care models and customer sentiment data. You will also bring visibility to risks and productivity across the client organization.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Develop, analyze, and interpret the key drivers of health care trends
  • Develop client performance reporting
  • Understand, identify, and apply common healthcare trend formulas to define key performance indicators
  • Monitor historical and current data trends to make recommendations and predictions
  • Perform statistically sound modeling and analyses with application to current business needs
  • Present data and analysis in a meaningful and easy to understand manner to influence and provide guidance on data driven strategic decisions
  • Proactively provide management with unbiased advice and opinions regarding clinical program strategy
  • Anticipate customer needs and proactively develop solutions to meet them
  • Serve as a subject matter expert and thought leader in the evaluation and assessment of new processes, tools, and technologies to ensure that the team stays at the frontier of Analytics.
  • Designs, develops, tests, documents and maintains database queries and reports
  • Recommends and implements new or modified reporting methods and procedures to improve report content and completeness of information
  • Serves as a resource to staff, answering questions and assisting with department informatics, reporting and trending, and workflow/operational issues
  • Works with internal and external department customers to define and document requirements to enrich reporting capabilities
  • Develops systematic reporting processes and procedures to ensure timely delivery f reporting to team, management and external clients
  • Troubleshoots data integrity issues, analyzes data for completeness to meet business goals and trending
  • Transfers data into meaningful, professional and easy to understand formats for various audiences
  • Supports complex projects that require cross functional coordination
  • Performs analysis by developing and executing SQL queries on various sets of data streams, inclusive of normalizing data as needed, and evaluates downstream business systems, processes, and/or organizational impacts


  • Growth mindset and demonstrated experience building innovative solutions and maturing them over time
  • Curious mind and be internally motivated to achieve excellence. We are seeking smart people who thrive in a fast-paced environment and helping clients solve complex challenges
  • Adapt quickly to changes in work direction and able to pivot work accordingly
  • Team player with ability to form working professional relationships
  • Self-starter who can operate well in a changing environment and sometimes ambiguous environment
  • Independent worker, ability to drive initiatives to completion working in a highly matrix environment
  • Interest and aptitude for coaching and mentoring less experienced team members
  • Exemplary communication skills and ability to translate data into actionable recommendations for business partners

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • College Degree in Engineering/Statistics/Economics/Computer Science/Mathematics/Business Administration or any associated degree (with a solid quantitative background)
  • 3 + years of experience retrieving data from large, complex databases
  • 3 + years of experience working in the health care industry; specifically managed care
  • 3 + years of experience measuring clinical performance through common KPI’s, analyzing medical claims data and understanding, identifying and applying common healthcare trend formulas
  • Develop and apply statistical methods to evaluate program performance
  • Proficient in Microsoft Office
  • Perform analytic dataset creation and statistical modeling, and summarize results
  • Manage multiple priorities, work independently, and meet non-negotiable deadlines
  • Proficient manipulating standard reports in tools such as Tableau to identify emerging trends, anomalies and deviations from expected results
  • Highly skilled accessing and retrieving data from traditional RDBMs and cloud data repositories
  • Track record of applying data-driven insights to improve performance

Preferred Qualifications:

  • Experience in Medicare Advantage and/or Medicaid
  • Knowledge of Health Care Industry and/or experience in HEDIS, CAHPS/HOS, Medicare Advantage Part D (MAPD) operations and STARS
  • Knowledge and or experience with reading and interpreting contracts related to Healthcare relationships
  • Proficiency in SQL or similar programming language and developing efficient, well performing queries
  • Working knowledge of Snowflake interface
  • Working knowledge of innovation, ThoughtSpot
  • Solid communication skills: Work closely with stakeholders to understand business needs, explain methods, and interpret findings

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $97,300 to $176,900. The salary range for Connecticut / Nevada residents is $97,300 to $176,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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